North Northamptonshire Council
It properly assessed Ms X’s needs and offered commissioned care to meet her eligible needs while her preferred PA arrangement was explored. Ms X declined the care offered on more than one occasion.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718b)
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
Warwickshire County Council
Summary: Miss X complains the Council did not deal with her son Y’s education properly, resulting in loss of educational provision. The Council is at fault because it delayed issuing Y’s Education Health and Care (EHC) Plan and did not consider whether it had a …
Luton Borough Council
Summary: We will not investigate this complaint about the Council’s installation of bollards, its handling of a dropped kerb application and removal of a parking bay, and its handling of the resulting complaint. The complaint relates to matters from more than 12 months ago and …
Cornwall Council
Summary: We will not investigate this complaint about the care of a looked after child because there is not enough evidence of fault to justify an investigation.
Birmingham City Council
Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.
Cambridge City Council
Summary: We will not investigate Mr Y’s complaint against the Council decision to refer him to another local authority. This is because it is unlikely that an investigation would achieve the outcome he wants. Mr Y had statutory review rights, and it was reasonable for …
Newcastle upon Tyne City Council
Summary: We cannot investigate Mr X’s complaint because the law prevents us from investigating complaints about what happens in schools and the actions of councils dealing with complaints about these matters.
Royal Borough of Kensington & Chelsea
Summary: We will not investigate this complaint about how the Council engaged with Ms X during the child in need process. This is because the Council’s actions are sufficient to remedy any injustice and further investigation would not lead to a different outcome.
Bath and North East Somerset Council
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case when he was a child in the 1980s and 1990s. We could not carry out a fair investigation due to the passage of time. There is insufficient evidence of fault …
Surrey County Council
Summary: We will not investigate this complaint about a vehicle crossover application. This is because there is not enough evidence of fault by the Council to justify investigating.
Ashford Borough Council
Summary: We will not investigate Ms X’s complaint about the Council's response to safety and over-occupancy concerns regarding her home. There is insufficient evidence of fault to warrant an investigation.
Teignbridge District Council
Summary: Mrs X complained about the Council’s decision to remove the one-hour free car parking for Blue Badge holders from the Council car parks without prior consultation and an appropriate equality impact assessment. There was fault in the way the Council made its decision to …
The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718a)
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
Swindon Borough Council
Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an extension built next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its decision on the expediency of taking …
Lancashire County Council
Summary: We cannot investigate this complaint about the Council’s handling of Miss X’s application for an Education, Health and Care Plan for her daughter and its refusal to provide alternative educational provision while she was unable to attend school. This is because Miss X has …
Sheffield City Council
Summary: We will not investigate Miss X’s complaint about a subject access request and the complaints process in connection with a dispute over her service charge bill. This is because the Information Commissioner is better placed to deal with the requests for information and data …
Herefordshire Council
Summary: We will not investigate this complaint about how the Council considered a late technical submission in a planning application. This is because we have decided any injustice to Mr X is not significant enough to justify our involvement.
East Riding of Yorkshire Council
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions when he attended an appointment for his Concessionary Travel Pass application. This is because the crux of the complaint is a data matter which is best considered and decided by the Information …
London Borough of Hackney
Summary: We will not investigate this complaint about council tax liability. This is because the complainant has a right of appeal to the Valuation Tribunal and it is reasonable to expect her to use it. Part of the complaint is late, and we will not …
London Borough of Lambeth
Summary: We will not investigate how the Council dealt with Mr X’s complaint about bailiff enforcement fees as Mr X can address the substantive matter in court.
Devon County Council
Summary: We cannot investigate this complaint about how the Council responded to Mrs X’s requests for different special education needs provision for her child. The matters complained of relate to decisions about the child’s needs that have been subject to appeals to a Tribunal, and …
London Borough of Enfield
Summary: We will not investigate this complaint about how the Council handled a complaint about the placement of a telecommunications cabinet. This is because we have decided any injustice is not significant enough to justify our involvement.
London Borough of Lewisham
Summary: We will not investigate this complaint about Penalty Charge Notices. The Council has now cancelled them and there is nothing more we could achieve by investigating the matter further.
St Paul's School for Girls, Edgbaston
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is nothing more we could achieve.