London Borough of Camden
Summary: We will not investigate this complaint about problems X had making online Council Tax payments. This is because we have decided any injustice is not significant enough to justify our involvement.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,354 investigated
10,887 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Nottinghamshire County Council
Summary: We will not investigate this complaint about Mrs X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
West Sussex County Council
Summary: We will not investigate this complaint about obstructions on a public byway. The court is better placed to deal with the complaint, and it is reasonable to expect Mr X to go to court about the matter.
Bristol City Council
Summary: We will not investigate this complaint about information the Council gave regarding parking permits. There is insufficient evidence of fault by the Council.
Essex County Council
Summary: There was no fault by the Council during the period that is in the Ombudsman’s jurisdiction to investigate. The Council put in place alternative provision and changed the provision three times when the child did not engage.
Hartlepool Borough Council
Summary: We will not investigate this complaint about how the Council responded to Mr X’s correspondence. Further investigation would not lead to a different outcome and any injustice is not significant enough to justify our involvement.
Hertfordshire County Council
Summary: Mrs X complained the Council failed to deliver provision in her son, Y’s, Education Health and Care (EHC) Plan. She says this distressed her family and Y missed provision. We are discontinuing our investigation. We have already investigated Mrs X’s complaint and cannot add …
Calderdale Metropolitan Borough Council
Summary: We have found the Council not at fault for failing to secure a suitable education for Y. The Council took appropriate actions to try and secure suitable provision but for reasons beyond the Council’s control, Y was unable to engage.
Isle of Wight Council
Summary: We will not investigate this complaint about the Council’s incorrect advice about stepchild adoption. This is because the Council has upheld the complaint and has apologised, made service improvements and offered a symbolic payment in recognition of the injustice it caused. Further investigation by …
Essex County Council
Summary: We will not investigate this complaint about the Council’s decision not to award home to school transport or amend an Education, Health and Care plan. This is because the is not enough evidence of fault and the complainant has a right of appeal to …
North Yorkshire Council
Summary: We will not investigate this complaint about a school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
Knowsley Metropolitan Borough Council
Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
Birmingham City Council
Summary: We will not investigate most of Mr X’s complaint about damage caused to his vehicle by the Council because it is reasonable for him to take the matter to court. We will not investigate the Council’s complaints handling because the claimed injustice is not …
Buckinghamshire Council
Summary: We cannot investigate this complaint about the removal of a passport. The passport was removed from Mr X by court order. The law prevents us from investigating complaints about what happened in court.
Cambridgeshire County Council
Summary: Mr F complained the Council failed to secure a suitable education for his daughter. We found fault which caused uncertainty about what provision could have been made in 2024/25 and delay in putting alternative provision in place which caused a loss of provision for …
Somerset Council
Summary: We will not investigate this complaint about support the Council has agreed to provide for Ms X’s child to travel to post 16 education. This is because there is not enough evidence of fault to warrant an investigation.
North Yorkshire Council
Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her application and appeal for school transport because there is not enough evidence of fault to justify an investigation.
Hampshire County Council
Summary: We will not investigate Mrs X’s complaint about damage caused to her child’s bike. This is because it is reasonable for Mrs X to take the matter to court to achieve the outcome she seeks.
London Borough of Haringey
Summary: We cannot investigate Mr X’s complaint about the Council rejecting his application to enrol onto an adult education course. This is because the law prevents us from investigating such matters.
North Yorkshire Council
Summary: We will not investigate this complaint about how the Council decided home to school transport. There is not enough evidence of fault in the Council’s decision making to warrant further investigation.
Dudley Metropolitan Borough Council
Summary: We cannot investigate this complaint about how the Council prepared a report for court. The law prevents us from investigating matters which are subject to court proceedings.
London Borough of Hammersmith & Fulham
Summary: We will not investigate this complaint about the Council’s handling of Mr C’s complaint about his bin being left in a position which obstructed access to his home. This is because we have decided any injustice is not significant enough to justify our involvement.
Kent County Council
Summary: We will not investigate this complaint about the Council’s decision not to increase the support it has awarded for Mr X to travel to his post 16 education. This is because there is not enough evidence of fault to warrant an investigation.
Transport for London
Summary: We cannot investigate a complaint about London Tribunals because we have no legal power to investigate its actions. Nor will we investigate a complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic …
Stoke-on-Trent City Council
Summary: We will not investigate this complaint about the Council’s response to a highways defect because it is reasonable for the complainant to go to court.