40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about shared home to school transport. It is unlikely we would find fault with how the Council decided a shared taxi was appropriate. We will not investigate the Council’s communication about the matter because an investigation is unlikely …
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in the Council’s decision not to investigate X’s complaint while court proceedings are ongoing.
Summary: We will not investigate this complaint about problems X had making online Council Tax payments. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate Ms X’s complaint about the Council’s decision to ban her from entering its libraries. There is insufficient evidence of fault to warrant an investigation.
Summary: Mr X complained the Council delayed completing his child, Y’s Education, Health and Care needs assessment and issuing a final EHC Plan. We found the Council at fault for delay, and for failing to provide Y with suitable education and the special educational provision …
Summary: The Council failed to respond to and properly investigate Mr X’s complaint about the conduct of enforcement agents who visited his home to collect a Council tax debt. The Council agreed to apologise for the uncertainty this caused. There was no fault in how …
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is not enough evidence of fault to justify an investigation. We do not have the power to investigate how the Council dealt with Mr X’s complaints about …
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice arising from its decision to change the priority of Mr X’s application.
Summary: We will not investigate Miss X’s complaint because there insufficient evidence of fault in the Council’s decision making which would warrant an investiagtion.
Summary: We will not investigate Mr X’s complaint about the care of his grandchild, Child Y. There isn’t enough evidence of fault in the Council’s decision making. We also cannot investigate matters that relate to court proceedings.
Summary: We will not investigate Mr X’s complaint about advice he received from the Council concerning his son’s eligibility for the ‘fair access protocol’ because any lack of clarity in the advice has not caused sufficient injustice to justify an investigation.
Summary: We will not investigate Mr X’s complaint about the Council failing to provide care and support in line with his mother’s needs and removing some of her care records. This is because part of it is late, we could not add to the previous …
Summary: We will not investigate this complaint about staff behaviour. This is because there is not enough evidence of fault in the way the Council reached its decision to justify investigating and there is another body better placed to investigate.
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan process. This is because the Council has apologised and has offered a suitable remedy, and it is unlikely further investigation would achieve anything more for Mr X.
Summary: We will not investigate Mrs A’s complaint, brought by Miss B, about the Council’s handling of Mrs A’s planning application and complaint. Mrs A’s appeal to the Planning Inspectorate means we cannot investigate the planning matter. There is insufficient significant injustice to Mrs A …
Summary: We will not investigate Miss X’s complaint about the Council issuing summons for a council tax debt. Further investigation by us would not lead to a significantly different outcome.
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because Ms X has not suffered significant injustice. Ms X also had the right to appeal to the Planning Inspector.
Summary: We will not investigate this complaint about the Council’s handling of a bulky waste collection. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because Mrs X is complaining on behalf of a Parish Council and not as a member of the public.
Summary: We will not investigate this complaint about allocation of council tax payments. This is because there is not enough evidence of fault by the Council to warrant investigation.
Summary: We cannot investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. The complainant has used the statutory representations and appeals procedure. Nor will we investigate a complaint about the Authority’s website relating to how it collects charges and fines, because …
Summary: Mr F complained the Council failed to secure a suitable education for his daughter. We found fault which caused uncertainty about what provision could have been made in 2024/25 and delay in putting alternative provision in place which caused a loss of provision for …
Summary: There was no fault by the Council during the period that is in the Ombudsman’s jurisdiction to investigate. The Council put in place alternative provision and changed the provision three times when the child did not engage.
Summary: We will not investigate this complaint about the Council’s decision on council tax liability linked to an empty home premium. This is because X has an alternative legal remedy to challenge the Council’s decision and it would be reasonable to expect them to use …
Summary: We will not investigate this complaint about the Council’s decision to issue school absence fixed penalty notices.