Hertsmere Borough Council
Summary: We will not investigate this complaint about council tax support. This is because it is reasonable to expect Mr X to appeal to the Valuation Tribunal.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,354 investigated
10,887 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Dorset Council
Summary: We will not investigate this complaint about a change in council tax liability. This is because the injustice from the Council’s fault is not significant enough to warrant investigation.
London Borough of Haringey
Summary: We will not investigate the Council’s complaints handling. This is because Ms X took the Council to court, so we have no remit to investigate any connected matters.
Wakefield Metropolitan District Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision to allow contractors to breach a weight limit on a street in his village. We do not consider Mr X has suffered sufficient personal injustice to warrant an investigation.
Arun District Council
Summary: We will not investigate this complaint about damage to property. It would be reasonable to expect X to use their alternative legal remedy to pursue a claim for damages through the courts. Additionally, we will not investigate a complaint about missed bin collections. This …
Bedford Borough Council
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport. This is because there is not enough evidence the Council is at fault.
Manuella Care Limited
Summary: We cannot investigate this complaint about care provision. This is because we can only consider complaints about care provision from the person receiving the care or a person making a complaint on their behalf.
London Borough of Barking & Dagenham
Summary: We will not investigate this complaint about the Council refusing to investigate Miss X’s complaint. This is because there is insufficient evidence of fault by the Council.
London Borough of Richmond upon Thames
Summary: We cannot investigate this complaint about the Council’s children’s services’ involvement in Mr X’s child’s case. The substantive parts of the complaint are about matters that have been considered in court, so the law prevents us from investigating them. The related matters are not …
Sheffield City Council
Summary: We will not investigate this complaint about how the Council interpreted and applied the Warm Home scheme. This is because there is not enough evidence of fault to justify investigating and there is no significant injustice.
Surrey County Council
Summary: We will not investigate this complaint about the Council failing to provide Mr X with a document he requested. The Information Commissioner’s Office is best placed to consider this issue.
Cornwall Council
Summary: Ms X complained the Council failed to provide alternative education provision to her son while he was unable to attend school. She also complained the Council failed to provide her son with the required special education provision during this period. Ms X also complained …
London Borough of Enfield
Summary: Mr X complained the Council failed to properly assess his housing register application and priority points and consider his child’s disability. We have not found fault with the Council’s 2025 assessment and review of Mr X’s housing priority, or with its consideration of its …
Bristol City Council
Summary: We will not investigate this complaint about the Council refusing to renew a parking permit which was issued in error. This is because there is not enough evidence of fault to justify an investigation.
Herefordshire Council
Summary: We will not investigate Mr X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Transport for London
Summary: We will not investigate X’s complaint that the Authority refused their licence application or that it failed to reimburse X for a duplicate fee payment. This is because it would have been reasonable to expect X to have used their right of appeal to …
Barnsley Metropolitan Borough Council
Summary: We found fault on Mr Y’s complaint about the Council failing to ensure his son received provision under his Education, Health, and Care plan, suitable alternative education when tuition stopped, and it failing to communicate with him properly. His son missed provision, there was …
London Borough of Hackney
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.
Central Bedfordshire Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse home to school transport. It is unlikely we would find fault.
Kent County Council
Summary: We will not investigate Mrs X’s complaint about the outcome of a school admissions appeal panel. There is not enough evidence of fault to justify investigating.
West Northamptonshire Council
Summary: We will not investigate this complaint about the Council’s decision not to provide free school transport to Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Bath and North East Somerset Council
Summary: We will not investigate this complaint about the condition of a public toilet, and the Council’s handling of Mr X’s resulting complaint. We could not add to the investigation the Council has already done, and we cannot achieve the outcome Mr X wants.
West Berkshire Council
Summary: Ms X complained about the way the Council dealt with her requests for financial support. There was no fault in the Council’s actions.
London Borough of Croydon
Summary: Ms D complains the Council placed her in unsuitable temporary accommodation. I have found the Council at fault; it failed to take full account of Ms D’s housing need and case history when it moved her to a studio flat. Ms D remained in …
Kingston Upon Hull City Council
Summary: We will not investigate Mr X’s complaint about the Council’s handling of child protection enquiries. The law prevents us from investigating complaints about matters that are being considered in court proceedings. We have no discretion to do so.