40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate Mr X’s complaint about the Council refusing to consider his complaint about a safeguarding matter and not sharing information with him. This is because it is unlikely we would find fault with the Council.
Summary: We will not investigate Ms X’s complaint about a decision to remove her from its housing register. Since bringing her complaint to us, the Council has reinstated her on the register and awarded Band C priority for moderate medical need. It is unlikely an …
Summary: We cannot investigate this complaint about the Council’s handling of an Education, Health and Care Plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman …
Summary: We will not investigate this complaint about how the Council responded to a complaint about a rental agreement. The Courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.
Summary: We will not investigate Mr X’s complaint about how the Council has communicated with him about the cost of his mother’s care, and other matters about her care. Mr X has not suffered significant injustice and the Council has already provided a suitable remedy.
Summary: We will not investigate this complaint about the Council’s decision to close a housing application when the applicant failed to respond to a renewal review. There is insufficient evidence of fault which would warrant an investigation.
Summary: We will not investigate Mrs X’s complaint about alternative education provision for her child. There is insufficient evidence of fault to warrant an investigation. We will also not investigate her complaint about the Education, Health and Care Need Assessment because she has a right …
Summary: Mr X complained about the Council’s significant delays with making a new decision on his homeless application, after it withdrew its original one. The Council offered a remedy as it accepted fault with its lack of robust or timely action, poor communication and poor …
Summary: We found fault on Mr Y’s complaint about the Council failing to ensure his son received provision under his Education, Health, and Care plan, suitable alternative education when tuition stopped, and it failing to communicate with him properly. His son missed provision, there was …
Summary: Ms D complains the Council placed her in unsuitable temporary accommodation. I have found the Council at fault; it failed to take full account of Ms D’s housing need and case history when it moved her to a studio flat. Ms D remained in …
Summary: We cannot investigate this complaint about the Council’s children’s services’ involvement in Mr X’s child’s case. The substantive parts of the complaint are about matters that have been considered in court, so the law prevents us from investigating them. The related matters are not …
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.
Summary: We will not investigate this complaint about the Council’s decision to take enforcement action. This is because there is insufficient evidence of fault by the Council.
Summary: We will not investigate this complaint about the Council’s decisions relating to X’s business. X has an alternative legal remedy to pursue a claim through the courts. It is reasonable to expect X to use this remedy to achieve what they are looking for.
Summary: We will not investigate this complaint about the Council’s decision to end X’s role in a foster care network. This is because there is insufficient evidence of fault in the Council’s decision.
Summary: We will not investigate Mrs X’s complaint about care of her child under a section 20 agreement or the Council’s communication about the matter because it is late and there are no good reasons for us to exercise discretion to consider the matter now.
Summary: We will not investigate Miss X’s complaint about council tax reductions. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also have been reasonable to expect Miss X to have used her …
Summary: We will not investigate X’s complaint about the Council’s handling of a planning application. This is because it is not yet possible to decide if X has suffered a significant injustice to justify us investigating.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of child protection enquiries. The law prevents us from investigating complaints about matters that are being considered in court proceedings. We have no discretion to do so.
Summary: We will not investigate Ms X’s complaint about housing information provided to her by the Council in 2024 and earlier and its recent decision that she is adequately housed. Part of the complaint in late. There is insufficient evidence of fault in the Council’s …
Summary: The Council was at fault for failing to send Mrs X a letter confirming it owed her the main housing duty and advising her of her appeal rights. When the Council did assess the suitability of Mrs X’s temporary accommodation in response to her …
Summary: We will not investigate this complaint about the Council’s offer of a tenancy to Miss X in 2019. We previously considered and decided a complaint on this matter in 2021. We will not investigate the Council’s assessment of her banding priority in 2024 because …
We will not investigate this complaint about a claim for damage to Mrs X’s car. Mrs X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was
Summary: We have upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.
Summary: We will not investigate Ms X’s complaint that the Council’s waste collection service consistently returned her bins to a location which blocked her driveway because the claimed injustice is not significant enough to warrant our involvement.