40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint that the Council failed to enforce an abatement notice for antisocial behaviour. This is because the complaint is late and I see no good reason to exercise discretion and consider it now.
Summary: We will not investigate this complaint about the Council’s refusal to accept Mr X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault by the Council to warrant our involvement, and the substantive matters would be better placed with …
Summary: We found there was fault in the way the Council’s Adult Social Care Team considered Y’s need for a residential or supported living placement. We found the errors and delays caused Y to miss out on five weeks of education and caused frustration and …
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect Mr X to apply to the Traffic Enforcement Centre to seek to regain his appeal rights, and then to appeal to a tribunal. We will …
has an alternative legal remedy to pursue a claim of negligence through the courts. For the rest, it is not a good use of resources to investigate complaints about complaint procedures if we decide not to investigate the substantive issue.
Summary: Mrs X complained the Council failed to provide suitable alternative provision to her granddaughter when she could not attend school. We cannot investigate the period from January 2025 when the Council decided not to reassess the Education, Health and Care Plan which Mrs X …
Summary: We will not investigate this complaint about school transport provided by the taxi service commissioned by the Council. This is because further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the school admissions panel to warrant investigation.
Summary: We will not investigate this complaint about school admissions. This is because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.
Summary: Mr and Mrs Y complained about the Council's handling of safeguarding concerns raised about their care of two foster children. Although the Council has already upheld part of the complaint, shortcomings in its complaint investigation meant the substantive concerns were not fully addressed. We …
Summary: We will not investigate this complaint about the Council’s decision not to provide free post-16 transport to education. This is because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about a dispute relating to the ownership of a tree. This is because only a court can decide the matter complained about.
Summary: We will not investigate this complaint about the Council’s decision not to provide free school transport to Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate Miss X’s complaint about the outcome of a school admissions appeal panel. There is not enough evidence of fault to justify investigating.
Summary: Mr X complained about the way the Council dealt with his homeless application. We found fault by the Council due to delay in dealing with his homeless application and review request which delayed his right to request a review and meant he was deprived …
Summary: We cannot investigate this complaint about a school’s role in issuing a Fixed Penalty Notice for school non-attendance. The law prevents us from investigating complaints about the internal management of schools. For the rest, there is not enough evidence of fault in the Council’s …
Summary: Ms X complains the Council failed to move her to more suitable temporary accommodation when it decided her accommodation was unsuitable causing distress. We found fault as the Council delayed carrying out a rehousing assessment under its transfer policy. We have recommended a suitable …
Summary: The Council has already accepted that it was at fault for how it supported Mrs X as a special guardian, and that this caused her an injustice. Its proposed symbolic financial remedy, however, did not adequately recognise that injustice. It has now agreed to …
Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Mr Y to go to court, which is better placed to consider the complaint.
Summary: We will not investigate this complaint about the handling of Mr X’s Blue Badge renewal application because there is not enough evidence of fault by the Council to justify an investigation.
Summary: We will not investigate Ms X’s complaint about the Councils refusal to act in what it considers a civil matter and not a planning matter. The complaint is late.
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s business rates account. This is because there is insufficient evidence of fault by the Council.
Summary: We will not investigate Mr X’s complaint about the way the Council decided to grant planning permission resulting in the loss of on-street parking spaces near his home. Planning permission to redevelop a nearby road was granted in 2023 and it is too late …
Summary: We will not investigate this complaint about how the Council handled a Certificate of Lawfulness application. There is insufficient evidence of fault to warrant an investigation.
Summary: We have upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.