40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect Mr X to apply to the Traffic Enforcement Centre to seek to regain his appeal rights, and then to appeal to a tribunal. We will …
Summary: We will not investigate this complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Summary: Ms X complains the Council failed to move her to more suitable temporary accommodation when it decided her accommodation was unsuitable causing distress. We found fault as the Council delayed carrying out a rehousing assessment under its transfer policy. We have recommended a suitable …
Summary: We will not investigate Ms X’s complaint about school transport to an out-of-borough Church of England school because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about the Council not applying a council tax discount up until the date of Mrs X’s house sale. The law prevents us from investigating matters that have been considered in court.
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application and appeal for free school transport for her child. This is because there is not enough evidence of fault by the Council to warrant investigation by us.
Summary: We will not investigate this complaint that the Council failed to enforce an abatement notice for antisocial behaviour. This is because the complaint is late and I see no good reason to exercise discretion and consider it now.
Summary: We will not investigate this complaint about the Council’s refusal to accept Mr X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault by the Council to warrant our involvement, and the substantive matters would be better placed with …
Summary: We will not investigate Miss X’s complaint about how the Council handled two safeguarding enquiries. There is either not enough evidence of fault or significant injustice to warrant an investigation, or we could not achieve anything meaningful.
Summary: We will not investigate Ms X’s complaint about missed bin collections because the Council apologised, arranged additional collections, and sent reminders to staff. An investigation is unlikely to achieve anything further.
Summary: We will not investigate this complaint about the Council’s failure to take parking enforcement action and resolve road safety concerns. This is because part of the complaint is late. We will not investigate the complaint about more recent events because it is premature.
Summary: We will not investigate this complaint about the Council’s review of Mr X’s housing priority banding. There is not enough evidence of fault in the Council’s decision-making to justify us investigating.
Summary: We will not investigate Mrs X’s complaint about the way the Council dealt with a planning application. We do not consider Mrs X has suffered a significant personal injustice which warrants an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision about a Community Infrastructure Levy (CIL). It would have been reasonable for Mr X to appeal the decision to the Valuation Office Agency (VOA).
Summary: We will not investigate Mrs X’s complaint the Council allowed inappropriate comments to be published on its planning portal. There is insufficient evidence of fault to warrant an investigation.
Summary: We will not investigate this complaint about the Council’s failure to properly investigate Mr X’s complaint about a boarding kennel nor its failure to respond to his complaint in line with its complaints process. This is because an investigation would not lead to a …
Summary: We will not investigate Ms X’s complaint about the school named in her child, Y’s, Education, Health and Care Plan and Council decision-making related to Y’s school transport. We cannot investigate her disagreement with the named school because she used her right of appeal …
Summary: We will not investigate Mr X’s complaint about the Council’s approval of a planning application. There is not enough evidence of fault by the Council in how it reached its decision to justify an investigation.
Summary: We will not investigate this complaint that the Council are liable for damage to X’s property due to inadequate building control inspections. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts …
Summary: We will not investigate Ms X’s complaint about delays in the Council progressing her Right to Buy application. It would be reasonable to expect her to use the statutory delay procedure and take the matter to court if necessary.
Summary: We will not investigate this complaint about how the Council handled X’s request for information about the Council’s finances. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate Ms X’s complaint about her request for a parent carer assessment and the support provided for her son because there is nothing we could add to the Council’s investigation at this time.
Summary: We will not investigate this complaint about Mr X’s waste bins being left at the end of the road following collection. This is because any injustice is not significant enough to warrant further investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to investigate his complaint that a councillor breached the code of conduct. We have not seen enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint the Council’s decision not to investigate his stage two complaint about his child. There is not enough evidence of fault in the Council’s decision making to justify our involvement.