40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care assessment. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the …
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his subject access requests and personal information in connection with a penalty charge notice. This is because there is another more suitable body better placed to consider.
Summary: We will not investigate Ms X’s complaint about her request for a parent carer assessment and the support provided for her son because there is nothing we could add to the Council’s investigation at this time.
Summary: We will not investigate Ms X’s complaint about delays in the Council progressing her Right to Buy application. It would be reasonable to expect her to use the statutory delay procedure and take the matter to court if necessary.
Summary: We will not investigate this complaint that the Council are liable for damage to X’s property due to inadequate building control inspections. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts …
Summary: We will not investigate Ms X’s complaint about school transport to an out-of-borough Church of England school because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr B’s complaint about Council refuse collectors leaving waste on his property and not collecting a waste sack. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We cannot investigate this complaint about the Council’s handling of a Freedom of Information request. Mr X appealed to the First-Tier Tribunal (Information Rights), so the law prevents us from investigating. For the rest, we can decide not to investigate complaints about any action …
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to investigate his complaint that a councillor breached the code of conduct.
Summary: We will not investigate Mrs X’s complaint the Council failed to properly consider her boundary concerns regarding a neighbour’s extension. We could not add to any previous investigation by the Council.
Summary: We will not investigate this complaint about the suitability of temporary accommodation offered to Mr X. This is because any injustice is not significant enough to justify our involvement. It was also open to Mr X to use his legal right to appeal to …
Summary: We will not investigate this complaint about how the Council handled Mr X’s homelessness application. This is because the Council arranged a review after Mr X complained and there is insufficient evidence of an outstanding injustice significant enough to justify our involvement. Further, if …
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a homelessness application. It was reasonable to expect Ms X to use her legal right to appeal to court.
Summary: We will not investigate this complaint about the Council granting planning permission for a development next to the complainant’s home. There is insufficient evidence of fault in the way the application was determined. Additionally, it would be reasonable to allow the Council an opportunity …
Summary: We will not investigate this complaint about the Council’s review of Mr X’s housing priority banding. There is not enough evidence of fault in the Council’s decision-making to justify us investigating.
Summary: We will not investigate this complaint about how the Council handled X’s request for information about the Council’s finances. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Summary: We will not investigate this complaint about homelessness. The Council has put right the injustice its fault caused. There is not enough evidence of fault to warrant investigating other points.
Summary: We will not investigate Ms X’s complaint about the way the Council dealt with her complaint about its handling of her safeguarding concerns about her child. There is not enough evidence of fault in the Council’s handling to justify us investigating. It would also …
Summary: Miss X complained the Council did not properly manage her housing and homelessness applications and failed to rehouse her. She says this distressed her and put her family at risk. The Council was at fault. It delayed processing Miss X’s housing and homelessness applications …
Summary: We will not investigate Mrs X’s complaint about how the Council decided a planning application for a housing development. This is because there is insufficient evidence any alleged fault has caused Mrs X a significant personal injustice. Also, the courts are better placed to …
Summary: We will not investigate Mr X’s complaint the Council’s decision not to investigate his stage two complaint about his child. There is not enough evidence of fault in the Council’s decision making to justify our involvement.
Summary: Ms X complains the Council failed to move her to more suitable temporary accommodation when it decided her accommodation was unsuitable causing distress. We found fault as the Council delayed carrying out a rehousing assessment under its transfer policy. We have recommended a suitable …
Summary: Mrs X complained the Council failed to provide suitable alternative provision to her granddaughter when she could not attend school. We cannot investigate the period from January 2025 when the Council decided not to reassess the Education, Health and Care Plan which Mrs X …
Summary: We will not investigate this complaint about the Council’s failure to take parking enforcement action and resolve road safety concerns. This is because part of the complaint is late. We will not investigate the complaint about more recent events because it is premature.