40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the Council removing a council tax single person discount. This is because the complaint is late and there is no good reason for this. There is also not enough evidence of fault to justify investigation. Matters regarding …
Summary: We will not investigate X’s complaint that the Council defamed them. We cannot determine whether the Council defamed X or should pay compensation. These are matters for the courts.
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s property damage. This is because it is reasonable to expect Mr X to go to court.
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to issue a partial refund for a Penalty Charge Notice. There is not enough evidence of fault by the Council and there is no worthwhile outcome achievable by our involvement. We will not …
Summary: Miss X complained about the Council’s failure to provide her child, Y, with school placement, full-time education and with the provision set out in Y’s Education, Health and Care Plan. Miss X also complained the Council failed to provide her with respite support. There …
Summary: We will not investigate Mr X’s complaint about the Council not taking appropriate action in response to his concerns about people parking in a restricted area near his home. This is because there is insufficient evidence of fault with the Council and any personal …
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about handling of outstanding Penalty Charge Notice (PCN) debts by Council commissioned Enforcement Agents. There is not enough evidence of fault by the Council to justify us investigating.
Summary: We will not investigate this complaint about the Council’s communication and complaint responses about free bus travel. This is because Mrs X has not suffered significant enough injustice.
Summary: Miss X complained about the Council’s handling of her homelessness application including delay in providing interim accommodation and deciding her homelessness application. It also failed to review the suitability of the accommodation it provided to her. We found fault by the Council on all …
Summary: Ms X complained the Council named a school in her daughter’s Education, Health and Care (EHC) Plan that was unable to meet her daughter’s needs and refused to hold an urgent review of the EHC Plan. Mrs X also complained the Council failed to …
Summary: Miss X complained that the Council failed to arrange suitable alternative education for her son, B, after his school closed. She said this caused B to miss out on education for a significant period which affected his wellbeing and caused her uncertainty and inconvenience. …
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Summary: There was fault by the Council. The Council responded to Mrs X’s concerns, but it did not ensure she was involved in the development of her son’s targets. There were also some discrepancies between the Education Health and Care Plan, and the education her …
Summary: Miss X complained the Council delayed arranging and funding provision in her son B's Education, Health and Care (EHC) Plan. She also complained about delays in the EHC annual review process. We found the Council at fault for the delays and loss of provision. …
Summary: We will not investigate this complaint about enforcement action taken on an unpaid parking penalty charge notice as it is reasonable to expect the complainant to have pursued the complaint with the enforcement agents.
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport for the complainant’s children. This is because there is not enough evidence of fault by the Council to warrant an investigation.
Summary: We will not investigate this complaint about the process of reviewing and amending the complainant’s child’s Education Health and Care plan. The complaint about matters which took place before 2025 is late and there are no good reasons to consider it now. The later …
Summary: We will not investigate this complaint about how the Council handled a safeguarding alert Ms X raised about herself. There is not enough evidence of fault to justify an investigation. We cannot investigate Ms X’s complaint that the Council failed to appoint a specialist …
Summary: We will not exercise discretion to investigate Miss X’s complaint about the heating in her temporary accommodation from 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained …
Summary: We will not investigate this complaint about the Council’s refusal to accept Miss X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault by the Council to warrant our involvement.
Summary: We will not investigate this complaint about the Council’s handling and escalation of a penalty charge notice. This is because there is not enough evidence of fault by the Council.
Summary: Mrs X complained that the Council delayed carrying out a phase transfer review for her son and did not rectify errors in annual review documentation. We have found that the Council was at fault. However, it has already offered a suitable remedy. We have …
Summary: Miss X complains the Council has not carried out any annual reviews for her Education, Health and Care Plan for five years. Miss X says this has caused her distress and meant she has not been able to access education. We have found fault …
Summary: The Council failed to process and deal with the transfer of an Education, Health and Care (EHC) Plan from another council area in line with law and statutory guidance for Mrs X’s son, Mr Z. It failed to hold an annual review before amending …