Cheshire East Council
Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Westmorland and Furness Council
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay holding her son’s annual review and finalising his Educational, Health and Care plan. During our investigation the Council apologised to Mrs X and offered to pay her a suitable financial remedy for …
Cambridgeshire County Council
Summary: Mrs X complained that the Council delayed carrying out a phase transfer review for her son and did not rectify errors in annual review documentation. We have found that the Council was at fault. However, it has already offered a suitable remedy. We have …
London Borough of Lambeth
Summary: We will not investigate this complaint about flooding from a council owned property causing damage to Mrs X’s property. This is because it is reasonable to expect Mrs X to go to court.
Surrey County Council
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport for the complainant’s children. This is because there is not enough evidence of fault by the Council to warrant an investigation.
London Borough of Camden
Summary: We will not investigate this complaint about the Council’s failure to investigate officer conduct in relation to Tribunal proceedings. This is because it concerns matters that have already been decided by a Tribunal, so we have no remit to do so.
Charnwood Borough Council
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s property damage. This is because it is reasonable to expect Mr X to go to court.
London Borough of Southwark
Summary: We will not investigate this complaint about the Council’s handling and escalation of a penalty charge notice. This is because there is not enough evidence of fault by the Council.
Sunderland City Council
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect Mrs X to apply to the Traffic Enforcement Centre to seek to regain her appeal rights, and then to appeal to a tribunal.
London Borough of Ealing
Summary: We will not investigate Mr X’s complaint about Penalty Charge Notices for alleged parking or traffic contraventions. It would be reasonable to expect Mr X to use the statutory representations and appeals procedure.
West Berkshire Council
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care assessment. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the …
London Borough of Merton
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.
London Borough of Croydon
Summary: Miss X complained about the Council’s handling of her homelessness application including delay in providing interim accommodation and deciding her homelessness application. It also failed to review the suitability of the accommodation it provided to her. We found fault by the Council on all …
Burnley Borough Council
Summary: We will not investigate this complaint about the Council removing a council tax single person discount. This is because the complaint is late and there is no good reason for this. There is also not enough evidence of fault to justify investigation. Matters regarding …
East Riding of Yorkshire Council
Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation without further delay.
Somerset Council
Summary: We will not investigate Mr X’s complaint about the Council not taking appropriate action in response to his concerns about people parking in a restricted area near his home. This is because there is insufficient evidence of fault with the Council and any personal …
Essex County Council
Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
Worcestershire County Council
Summary: We will not investigate this complaint about the Council’s handling of a public right of way. There is not significant enough injustice to warrant investigation.
London Borough of Waltham Forest
Summary: We cannot investigate Miss X’s complaint about the Council’s decision-making regarding her homelessness application. This is because Miss X has already taken the matter to the County Court. We cannot investigate matters which have been subject to court proceedings, regardless of the outcome.
Slough Borough Council
Summary: We will not investigate this complaint about how the Council handled a safeguarding alert Ms X raised about herself. There is not enough evidence of fault to justify an investigation. We cannot investigate Ms X’s complaint that the Council failed to appoint a specialist …
Lincolnshire County Council
Summary: There was no fault in how the Council considered safeguarding concerns raised by Mrs Z about the care and support provided to Miss X between 2024 and 2025.
Manchester City Council
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
St Helens Metropolitan Borough Council
Summary: The Council failed to process and deal with the transfer of an Education, Health and Care (EHC) Plan from another council area in line with law and statutory guidance for Mrs X’s son, Mr Z. It failed to hold an annual review before amending …
Staffordshire County Council
Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.
Coventry City Council
Summary: We cannot investigate Miss X’s complaint about the Council’s actions which have been considered by a court in relation to the care of her child. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no …