London Borough of Ealing
Summary: We will not investigate Mr X’s complaint about damage caused to his property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Mr X to take the matter to court.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
London Borough of Hackney
Summary: We will not investigate this complaint about council tax liability. This is because the complainant has a right of appeal to the Valuation Tribunal and it is reasonable to expect her to use it. Part of the complaint is late, and we will not …
St. Michaels Church Of England Primary School
Summary: We will not investigate Miss X’s complaint about the outcome of a school admission appeal panel. There is not enough evidence of fault to justify investigating.
East Riding of Yorkshire Council
Summary: The Council properly assessed Mr X’s homelessness application and considered all the evidence before deciding he was not in priority need. It also awarded Mr X a housing priority in line with its housing allocations policy. The Council was not at fault. The wording …
Lancashire County Council
Summary: We will not investigate this complaint about the Council’s decision to refuse to consider is new complaint. This is because law prevents us from investigating complaints about the start of court proceedings or what happened in court, and it is not proportionate to investigate …
London Borough of Hillingdon
Summary: We will not investigate Miss X's complaint about the Council's handling of her homelessness application because further investigation is unlikely to lead to a different outcome.
Medway Council
Summary: We will not investigate Mrs Y’s complaint about the Council’s failure to arrange alternative provision and carry out an early review of her child’s Education, Health and Care Plan. This is because these matters overlap with a SEND Tribunal appeal about her child’s Plan. …
Telford & Wrekin Council
Summary: We find the Council was at fault for failing to ensure that Mrs X’s child received the Speech and Language Therapy in their Education, Health and Care Plan. To remedy the injustice, the Council has agreed to produce an action plan to explain how …
Ashford Borough Council
Summary: We will not investigate Ms X’s complaint about the Council's response to her reports of safety hazards and other concerns regarding her private housing. There is insufficient evidence of fault to warrant an investigation.
Gravesham Borough Council
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s priority and eligibility for the social housing register. There is not enough evidence of fault by the Council to justify our involvement.
The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718b)
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
East Riding of Yorkshire Council
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions when he attended an appointment for his Concessionary Travel Pass application. This is because the crux of the complaint is a data matter which is best considered and decided by the Information …
Herefordshire Council
Summary: We will not investigate this complaint about how the Council considered a late technical submission in a planning application. This is because we have decided any injustice to Mr X is not significant enough to justify our involvement.
Liverpool City Council
Summary: Mrs X complained the Council did not secure appropriate provision for her son in line with his Education, Health and Care Plan when he stopped attending school. The Council offered a remedy as it accepted fault with not complying with its legal duties and …
Basildon Borough Council
Summary: We will not investigate Mr X’s complaint about the Council damaging his allotment plot. This is because there is another body better placed to consider his complaint and subsequently, we cannot achieve the outcome he wants.
Luton Borough Council
Summary: We will not investigate this complaint about the Council’s installation of bollards, its handling of a dropped kerb application and removal of a parking bay, and its handling of the resulting complaint. The complaint relates to matters from more than 12 months ago and …
London Borough of Wandsworth
Summary: We will not investigate the Council’s complaint handling. This is because we are not investigating any other issues and, in isolation, this did not cause Mr X significant injustice.
North Northamptonshire Council
Summary: There was fault by the Council. It did not send a final Education, Health and Care Plan in time for a parent to appeal to the SEND tribunal. When the Council became aware that a child was not attending the setting named in the …
Telford & Wrekin Council
Summary: We will not investigate Mr X’s complaint about the conduct of Council employees and contractors. It is too late for us to consider some of his complaints. There is not enough evidence of fault to justify us investigating the other issues. There are also …
Newcastle upon Tyne City Council
Summary: We cannot investigate Mr X’s complaint because the law prevents us from investigating complaints about what happens in schools and the actions of councils dealing with complaints about these matters.
Newcastle upon Tyne City Council
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
London Borough of Barnet
Summary: We will not investigate this complaint about how the Council dealt with X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Hastings Borough Council
Summary: We will not investigate this complaint about how the Council handled X’s request for a refund of planning application fees. This is because we have decided any injustice is not significant enough to justify our involvement.
London Borough of Islington
Summary: We will not investigate X’s complaint about a Penalty Charge Notice. This is because part of X’s complaint is made late and recent matters have not caused X a significant enough injustice.
Transport for London
Summary: We will not investigate this complaint about an incident which took place on a bus operated on behalf of Transport for London. This is because it is unlikely we could achieve any worthwhile outcome for the complainant.