40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: Miss F complained about the Council’s handling of her child’s Education, Health and Care Plan. We found there was a delay issuing the final plan which caused distress, delayed appeal rights and a loss of SEND provision for two months. The Council has agreed …
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy …
Summary: There was no fault causing Mr X significant personal injustice in the Council’s handling of Mr X’s homelessness. There was some fault in the Council’s recording and communication of its homelessness decision. The Council apologised to Mr X which was an appropriate remedy for …
Summary. Mrs X complained about the failure of a Council funded provider to keep her daughter, Miss Y, safe when she moved to another room. We found fault with the provider’s risk assessment and some record keeping. This caused distress and uncertainty as to whether …
Summary: The Council was at fault in how it decided Mrs Y had deprived herself of an asset to avoid paying for her care. This caused Mrs Y’s representative, Mrs X, avoidable frustration and uncertainty. The Council will reconsider its decision. It will also issue …
Summary: We will not investigate Mr X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application. There is not enough evidence of fault to justify us investigating.
Summary: We have decided not to investigate Miss X’s complaint about the school admissions panel refusing her appeal. The Council upheld her complaint and has agreed to remedy the complainant’s injustice by completing a new appeal Further investigation by us would therefore not be proportionate.
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.
Summary: We will not investigate this complaint about the Council’s management of the complainant’s child’s special educational needs. The complaint is late and there are no good reasons for us to consider it now.
Summary: The Council was at fault for failing to properly consider if it needed to arrange alternative education for Mr X’s child, W, when they struggled to attend school. This caused Mr X avoidable uncertainty about whether, had the Council not been at fault, it …
Summary: Ms X complained about the Council’s actions relating to an unpaid penalty charge notice she received and the removal of her car. We found fault because the Council lacked appropriate oversight and allowed the case to drift. This caused Ms X avoidable distress, frustration …
Summary: We will not investigate this complaint about determination of a planning application. This is because Mrs X had the right to appeal to the Planning Inspectorate.
Summary: We will not investigate this complaint about how the Council dealt with a homelessness application. There is not enough evidence of fault to justify an investigation into how the Council reached its decision not to offer interim accommodation or financial help to Mr X. …
Summary: We will not investigate this complaint about the Council’s handling of the Education, Health and Care planning process. There is insufficient evidence of fault to warrant an investigation.
Summary: We will not investigate this complaint about the Council’s decision to take enforcement action against a breach of planning control. We have not seen enough evidence of fault in the way the Council made its’ decision.
Summary: We will not investigate Ms X’s complaint about the actions of the Council in connection with her housing issues. This is because we have no remit to investigate if someone has started court action.
Summary: We will not investigate this complaint about a parking enforcement matter. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about the Council’s handling of a breach of planning control. There is not significant enough injustice to warrant investigation.
Summary: We will not investigate this complaint about Education Health and Care plan delays. Parts of this complaint is late, or it is reasonable for Miss X to take the issue to the Tribunal. On the parts of the complaint we could investigate, the Council …
Summary: We cannot investigate Mrs X’s complaint about alternative educational provision and special educational provision. Mrs X has appealed to the First-Tier Tribunal (Special Educational Needs and Disability).
Summary: We will not investigate Miss X’s complaint about Ms Y’s care. If we were to investigate it is unlikely we would add to the Care Provider’s investigation or reach a different outcome. There is not enough evidence of fault in how the Care Provider …
Summary: We will not investigate Mr X’s complaint about his Subject Access Request and a breach of data protection. It is reasonable to expect Mr X to raise his concerns with the Information Commissioner’s Office and pursue financial compensation from the court.
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.