Bournemouth, Christchurch and Poole Council
Summary: We will not investigate Mr X’s complaint about parental responsibility and access to a child because there is not enough evidence of fault to justify an investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Rushcliffe Borough Council
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions leading to Mr X suffering a significant personal injustice to justify an investigation. Also, we …
Royal Borough of Kingston upon Thames
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her anti-social behaviour complaints. This is because it is late with no good reason to investigate it now.
Three Rivers District Council
Summary: We will not investigate this complaint about mismanagement of a council tax account as the Council has offered an appropriate remedy for the injustice that arose from this.
Stockport Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s failure to address traffic issues on his street. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be reasonable to expect …
London Borough of Redbridge
Summary: Ms D says the Council failed to inform her that a property she had secured was subject to the London Living Rent in 2021. I have ended the investigation because the key events happened several years ago and Ms D should have complained to …
South Tyneside Metropolitan Borough Council
Summary: We have ended our investigation into Mr X’s complaint about the actions of the Council relating to his child’s Education, Health and Care Plan. This is because some parts of Mr X’s complaint are outside the Ombudsman’s jurisdiction to investigate and there is no …
Redditch Borough Council
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Southend-on-Sea City Council
Summary: The Council was at fault in failing to secure the therapeutic provision included in child Y’s Education, Health and Care (EHC) Plan. This fault caused Y a loss of therapeutic provision, and their mother, Mrs X, frustration and uncertainty. The Council agreed to apologise, …
Hertfordshire County Council
Summary: Mrs X complained the Council failed to secure suitable educational provision when her daughter, Y, was unable to attend school. We find the Council at fault for failing to consider whether it owed a section 19 duty. This caused Y and Mrs X uncertainty. …
South Holland District Council
Summary: We will not investigate this complaint about the Council’s marketing of a local function hall nor its contract with a private trader. This is because an investigation would be unlikely to find fault and there is no evidence of significant injustice to warrant investigation.
Suffolk County Council
Summary: Miss F complained about the Council’s handling of her child’s Education, Health and Care Plan. We found there was a delay issuing the final plan which caused distress, delayed appeal rights and a loss of SEND provision for two months. The Council has agreed …
Nuneaton & Bedworth Borough Council
Summary: We cannot investigate this complaint about the Council issuing Mrs X with a fixed penalty notice. The law prevents us from investigating complaints about the start of court action.
Plymouth City Council
Summary: There was no fault causing Mr X significant personal injustice in the Council’s handling of Mr X’s homelessness. There was some fault in the Council’s recording and communication of its homelessness decision. The Council apologised to Mr X which was an appropriate remedy for …
Buckinghamshire Council
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy …
London Borough of Barking & Dagenham
Summary: Ms X complained about the Council’s actions relating to an unpaid penalty charge notice she received and the removal of her car. We found fault because the Council lacked appropriate oversight and allowed the case to drift. This caused Ms X avoidable distress, frustration …
Surrey County Council
Summary: We will not investigate this complaint about negligence by the Council when carrying out roadworks. This is because it would be reasonable for Ms X to take the matter to court.
North Hertfordshire District Council
Summary: We will not investigate Mr X’s complaint about the Council’s failure to take enforcement action against a development close to his home. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
North East Lincolnshire Council
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application. There is not enough evidence of fault to justify us investigating.
Somerset Council
Summary: We will not investigate this complaint about determination of a planning application. This is because Mrs X had the right to appeal to the Planning Inspectorate.
Luton Borough Council
Summary: We will not investigate this complaint about how the Council dealt with a homelessness application. There is not enough evidence of fault to justify an investigation into how the Council reached its decision not to offer interim accommodation or financial help to Mr X. …
London Borough of Enfield
Summary: We will not investigate this complaint about the Council failing to consider Mr X’s child’s needs when deciding his education placement through the EHCP process. This is because Mr X has a right of appeal to a Tribunal and it is reasonable to expect …
Torbay Council
Summary: We will not investigate Mr X’s complaint about a Council officer being rude to him. Mr X’s claimed injustice is not significant enough to warrant our involvement. We will not investigate his further complaint about the Council recording inaccurate information in a report. This …
Derbyshire County Council
Summary: We will not investigate Mr X’s complaint about an incident on school transport because there is nothing we could add to the Council’s response.
South Holland District Council
Summary: We will not investigate Mrs X’s complaint about the suitability of housing. Mrs X had a right of appeal to the County Court and it would have been reasonable to expect her to have used it.