40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: Mrs X complained the Council wrongly decided her mother had intentionally deprived herself of capital through gifts to family to avoid paying for care. We found fault in how the Council considered this, which caused doubt about the outcome of its decision making. The …
Summary: Mr X complains about the way the Council dealt with his requests for the parental mileage costs of taking his daughter to an alternative education provision causing distress and financial loss. We have found no evidence of fault in the way the Council considered …
Summary: The Council was not at fault for saying it would only offer a like for like two bedroom property as part of a management transfer. It was at fault for failing to move Miss X and her family through a management transfer after deciding …
Summary: Mrs X complained on behalf of her son Y that the Council failed to secure the special educational provision in his Education, Health and Care Plan, failed to comply with the legal timescales for reviewing his plan, and had poor communication. We find the …
Summary: The Council was at fault for ending Ms X’s housing benefit claim early and before her new tenancy began. This meant Ms X accrued arrears on her rent account. The Council agreed to apologise to Ms X and amend her rent account to reflect …
Summary: We will not investigate this complaint about the Council withdrawing home to school transport. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Summary: We will not investigate this complaint about how the Council conducted a Community Governance Review. This is because there is not enough evidence of fault to justify investigating.
Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault to justify investigating.
Summary: We cannot investigate this complaint about how the Council exercised its child protection duties. This is because it is about the start of a criminal investigation and the law prevents us from investigating these matters.
Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s child. This is because the complainant has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the subject of the complaint …
Summary: We will not investigate Mr X’s complaint about his dealings with Children’s Services in 2024 because there is nothing we could add to the Council’s response, and nothing worthwhile we could achieve by investigating his complaint now.
Summary: We upheld part of Miss X’s complaint about delay in the Education, Health and Care Plan process for her child, Y. The Council agreed to apologise and pay Miss X £950. We will not investigate the remainder about the suitability of the Y’s school …
Summary: We will not investigate this complaint about Children’s Social Care services. This is because it relates to matters that have been the subject of court proceedings. We will not investigate matters that might be separable to those proceedings because we could not add to …
Summary: We cannot investigate Mrs X’s complaint about the content of an Education Health and Care Plan. Mrs X has appealed to the Tribunal about this matter and so the law says we cannot investigate.
Summary: We will not investigate Mr X’s complaint about the Authority’s handling of his submissions to a consultation in 2023. This complaint is late and there are no good reasons why we should investigate it now.
Summary: We will not investigate Mr X’s complaint about the Council’s use of attachment of earnings orders to recover unpaid council tax. It would be reasonable for him to challenge his liability at the Valuation Tribunal or ask the county court to set aside any …
Summary: We will not investigate Mr X’s complaint about an email sent by the Council that refers to him. This is because there is no evidence of a significant injustice.
Summary: We cannot investigate this complaint about how the Council considered Mr X’s liability for council tax. Mr X has appealed to the Valuation Tribunal and so the law says we cannot investigate.
Summary: We will not investigate Mr X’s complaint about what happened when he reported housing safety concerns to the Council. This is because the complaint has been made late and there are no good reasons for investigating.
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Plan for Ms X’s child within the statutory timeframe. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.
Summary: We have ended our investigation into Mr X’s complaint about the respite care provided to his father Mr Y. The care provider has investigated Mr X’s concerns, accepted gaps in its recording of the care Mr Y received, apologised to Mr X and taken …
Summary: The Council was at fault for failing to tell Mrs X that if she paid for a private educational psychologist assessment for her child’s Education, Health and Care (EHC) assessment, it would not mean the assessment would finish any sooner, or that it would …
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for parking restrictions. This is because there is insufficient evidence of fault by the Council.
Summary: We will not investigate this complaint about how the Council responded to Mr X’s concerns of alleged breaches of planning control. This is because there is not enough evidence of fault in the way the Council reached its decision to justify investigating, and there …
Summary: We will not investigate Mr X’s complaint about a claim for damage to his motor vehicle. It would be reasonable to expect Mr X to pursue a claim of negligence by the Council in court.