Brighton & Hove City Council
Summary: We will not investigate this complaint about the Council’s maintenance of a parking bay because it is reasonable for the complainant to go to court.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Durham County Council
Summary: We will not investigate this complaint about missed waste collections. This is because we have decided any injustice is not significant enough to justify our involvement.
London Borough of Ealing
Summary: We have discontinued the investigation. The Council is still considering part of Mr X’s complaint through the statutory children’s complaints procedure. The remaining matters concern court proceedings, or issues closely connected to those proceedings, which we cannot or have decided not to investigate. Further …
Redditch Borough Council
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Manchester City Council
Summary: We will not investigate Mr X’s complaint about the road marking layout outside his property. We could not add to any previous investigation by the Council and there is not enough evidence of fault to justify investigating. We will not investigate complaints about complaint …
Salford City Council
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing situation. We are satisfied with the Council’s actions or proposed actions so have ended our assessment.
South Staffordshire District Council
Summary: We will not investigate this complaint about the Council’s handling of a retrospective planning application for a development near Mr X’s home. This is because Mr X has not suffered significant personal injustice because of any fault by the Council.
Hertfordshire County Council
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
London Borough of Hillingdon
Summary: We will not investigate this complaint about a penalty charge notice. This is because Miss X has used her legal right to appeal so we have no remit to investigate.
Lake District National Park Authority
Summary: We will not investigate Mr X’s complaint about the Authority’s handling of his submissions to a consultation in 2023. This complaint is late and there are no good reasons why we should investigate it now.
London Borough of Southwark
Summary: We will not investigate this complaint about how the Council dealt with Miss X’s housing register application. The Council has agreed a proportionate remedy for Miss X’s injustice which removes the need to investigate.
Manchester City Council
Summary: Miss X complained the Council failed to provide interim accommodation when she and her young children were evicted from their home. We found the Council’s failure to provide interim accommodation when it accepted a homelessness duty is fault. This fault caused Miss X unnecessary …
Herefordshire Council
Summary: We will not investigate this complaint about the Council withdrawing home to school transport. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Surrey County Council
Summary: We cannot investigate Mrs X’s complaint about the content of an Education Health and Care Plan. Mrs X has appealed to the Tribunal about this matter and so the law says we cannot investigate.
Kent County Council
Summary: We will not investigate this complaint about Children’s Social Care services. This is because it relates to matters that have been the subject of court proceedings. We will not investigate matters that might be separable to those proceedings because we could not add to …
Lancashire County Council
Summary: We upheld part of Miss X’s complaint about delay in the Education, Health and Care Plan process for her child, Y. The Council agreed to apologise and pay Miss X £950. We will not investigate the remainder about the suitability of the Y’s school …
Sefton Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint about his dealings with Children’s Services in 2024 because there is nothing we could add to the Council’s response, and nothing worthwhile we could achieve by investigating his complaint now.
East Sussex County Council
Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s child. This is because the complainant has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the subject of the complaint …
East Sussex County Council
Summary: We cannot investigate this complaint about how the Council exercised its child protection duties. This is because it is about the start of a criminal investigation and the law prevents us from investigating these matters.
Wychavon District Council
Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault to justify investigating.
Surrey Heath Borough Council
Summary: We will not investigate this complaint about how the Council conducted a Community Governance Review. This is because there is not enough evidence of fault to justify investigating.
Somerset Council
Summary: Mx F complained about the Council’s handling of their care and support. This included its decisions to reduce the care package, support received from carers, delays in the Disabled Facilities Grant (DFG) process, and discrimination. We did not find fault by the Council on …
North Northamptonshire Council
Summary: Mrs X complained the Council wrongly decided her mother had intentionally deprived herself of capital through gifts to family to avoid paying for care. We found fault in how the Council considered this, which caused doubt about the outcome of its decision making. The …
Hampshire County Council
Summary: Mr X complains about the way the Council dealt with his requests for the parental mileage costs of taking his daughter to an alternative education provision causing distress and financial loss. We have found no evidence of fault in the way the Council considered …
London Borough of Enfield
Summary: The Council was not at fault for saying it would only offer a like for like two bedroom property as part of a management transfer. It was at fault for failing to move Miss X and her family through a management transfer after deciding …