Worcestershire County Council
Summary: We will not investigate Miss X’s complaint about how a local waste and recycling centre is operated. This is because Miss X was not caused a significant personal injustice.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Buckinghamshire Council
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.
London Borough of Haringey
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his personal data or its enforcement of Penalty Charge Notices (PCNs). Complaints about data handling are better considered by the Information Commissioner’s Office (ICO). Mr X had a right of appeal for …
Buckinghamshire Council
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Mr X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy, and this removes the need for us to investigate.
London Borough of Ealing
Summary: We have discontinued the investigation. The Council is still considering part of Mr X’s complaint through the statutory children’s complaints procedure. The remaining matters concern court proceedings, or issues closely connected to those proceedings, which we cannot or have decided not to investigate. Further …
London Borough of Southwark
Summary: We will not investigate X’s complaint about a delay in delivering green waste bags because the Council apologised and an investigation is unlikely to achieve anything more. We will not investigate X’s complaint that the Council did not refund their £42 because the claimed …
North Northamptonshire Council
Summary: We will not investigate this complaint about the Council’s lack of planning enforcement action. There is insufficient injustice to justify an investigation.
South Holland District Council
Summary: We will not investigate this complaint about the Council’s marketing of a local function hall nor its contract with a private trader. This is because an investigation would be unlikely to find fault and there is no evidence of significant injustice to warrant investigation.
Hertfordshire County Council
Summary: Mrs X complained the Council failed to secure suitable educational provision when her daughter, Y, was unable to attend school. We find the Council at fault for failing to consider whether it owed a section 19 duty. This caused Y and Mrs X uncertainty. …
London Borough of Ealing
Summary: We have upheld Miss X’s complaint because the Council did not consider her concerns about the suitability of temporary accommodation. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
Essex County Council
Summary: We will not investigate Mr X’s complaint about how the Council considered his request to implement safety measures on a lane. This is because we could not add to any previous investigation by the Council and there is insufficient evidence of fault by the …
North Northamptonshire Council
Summary: We will not investigate this complaint about the Council’s response to parents’ concerns about a primary school because there is not enough evidence of fault to justify an investigation.
Cheshire East Council
Summary: We will not investigate this complaint about the failure to require reinstatement of a public footpath. This is because the complaint has been made by a community council which is a public body.
West Northamptonshire Council
Summary: We will not investigate this complaint about how the Council responded to Mr X’s concerns of alleged breaches of planning control. This is because there is not enough evidence of fault in the way the Council reached its decision to justify investigating, and there …
North Warwickshire Borough Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision against taking enforcement action against a neighbouring development. The complaint is late and there is not enough evidence of fault in the Council’s decision-making process.
North Yorkshire Council
Summary: We have upheld Miss X’s complaint about the Council’s dismissal of her concerns that it failed to properly consider her children’s needs. The Council has now agreed to consider Miss X’s complaint under the statutory procedure and a remedy for delay. This provides a …
North Kesteven District Council
Summary: We will not investigate Mr X’s complaint about the suitability of his property, delay in completing adaptations and disrepair. Parts of the complaint are late or are about matters we do not have the power to investigate. There is insufficient evidence of fault to …
Essex County Council
Summary: The Council was at fault for failing to tell Mrs X that if she paid for a private educational psychologist assessment for her child’s Education, Health and Care (EHC) assessment, it would not mean the assessment would finish any sooner, or that it would …
Southend-on-Sea City Council
Summary: The Council was at fault in failing to secure the therapeutic provision included in child Y’s Education, Health and Care (EHC) Plan. This fault caused Y a loss of therapeutic provision, and their mother, Mrs X, frustration and uncertainty. The Council agreed to apologise, …
Sandwell Metropolitan Borough Council
Summary: We will not investigate this complaint about a council tax liability order as it is unlikely we will find fault by the Council.
West Berkshire Council
Summary: We will not investigate Mr X’s complaint the Council has not taken planning enforcement action. There is insufficient evidence of fault to justify an investigation.
Somerset Council
Summary: We will not investigate Ms X's complaint about the Council's handling of her Subject Access Request (SAR). The Information Commissioner is better placed to consider complaints about access to information and compliance with data protection legislation.
South Tyneside Metropolitan Borough Council
Summary: We have ended our investigation into Mr X’s complaint about the actions of the Council relating to his child’s Education, Health and Care Plan. This is because some parts of Mr X’s complaint are outside the Ombudsman’s jurisdiction to investigate and there is no …
North Northamptonshire Council
Summary: Mrs X complained the Council wrongly decided her mother had intentionally deprived herself of capital through gifts to family to avoid paying for care. We found fault in how the Council considered this, which caused doubt about the outcome of its decision making. The …
South Staffordshire District Council
Summary: We will not investigate this complaint about the Council’s handling of a retrospective planning application for a development near Mr X’s home. This is because Mr X has not suffered significant personal injustice because of any fault by the Council.