40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We cannot investigate Miss X’s complaint about the Council’s actions following its refusal to carry out an Education, Health and Care reassessment. This is because she has used her right of appeal to a tribunal. Other issues raised have not caused Miss X a …
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate X’s complaint about the Council’s children’s services involvement with his family, or its refusal to consider his complaint. Social Work England is better placed to consider the substantive matters, and we would be unlikely to find fault in the Council’s …
Summary: We will not investigate Mr B’s complaint about the Council’s oversight of decisions relating to the use of a Council-owned building. This is because we have decided the alleged fault has not caused Mr B a personal injustice.
Summary: We will not investigate this complaint about highway repair because any injustice is not significant enough to justify our involvement and there is another body better placed to consider this complaint.
Summary: Mr X complained the Council delayed dealing with his homeless application. We find the Council was at fault for its delays in dealing with Mr X’s homeless application. This caused him frustration, upset and uncertainty. The Council has agreed to make a symbolic payment …
Summary: We cannot investigate this complaint about information the Council provided during court proceedings. The complaint is late, and the law prevents us from investigating complaints about the start of court action or what happened in court.
Summary: We will not investigate this complaint about council tax recovery action. This is because there is not enough evidence of fault by the Council to justify our involvement.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Summary: We cannot investigate Miss X’s complaint about her son’s lack of education provision because Miss X has started court proceedings against the Council.
Summary: Ms X complained about the Council’s failure to make adequate reasonable adjustments for her when it dealt with her homelessness assessment. There was no fault by the Council with how it considered Ms X’s request for reasonable adjustments.
Summary: We cannot investigate Ms X’s complaint about a school’s decision to close between 19 and 23 January and the action taken to address mould in classrooms. The law prevents us considering complaints about the management of schools.
Summary: We will not investigate this complaint about the Authority’s refusal to replace a lost annual travel pass. There is not enough evidence of fault to warrant investigation.
Summary: We will not investigate this complaint about the Council’s financial assessment of Mr X’s disability related expenditure. This is because an investigation would be unlikely to find fault with the Council’s actions.
Summary: We will not investigate this complaint about council tax liability and complaint handling. This is because the complaint is late and there is no good reason for this. Mr X can approach the Information Commissioner regarding his data handling complaints. It is not proportionate …
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place because there is insufficient evidence of fault in the School’s actions to justify our involvement.
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to remove a housing application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could …
Summary: We upheld Miss X’s complaint about delay in completing a financial assessment for her mothers’ care costs. The Council has agreed to take suitable action to remedy the matter.
Summary: We will not investigate this complaint about the Council’s consideration of a boundary when reaching a planning decision. This is because it is late and Mrs X could take the matter to court.
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
Summary: We cannot investigate this complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
Summary: There was fault by the Council. It took too long to review Mr K’s care needs and his financial assessment when he moved to supported living. It has also failed to properly consider whether the additional cost to Mr K of social activities to …
Summary: We will not investigate Mr X’s complaint about the Council’s failure to address traffic issues on his street. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be reasonable to expect …
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his personal data or its enforcement of Penalty Charge Notices (PCNs). Complaints about data handling are better considered by the Information Commissioner’s Office (ICO). Mr X had a right of appeal for …
Summary: We will not investigate this complaint about the Council’s maintenance of a parking bay because it is reasonable for the complainant to go to court.