Royal Borough of Greenwich
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Liverpool City Council
Summary: We will not investigate this complaint about council tax liability and complaint handling. This is because the complaint is late and there is no good reason for this. Mr X can approach the Information Commissioner regarding his data handling complaints. It is not proportionate …
Liverpool City Council
Summary: We will not investigate X’s complaint about the Council’s children’s services involvement with his family, or its refusal to consider his complaint. Social Work England is better placed to consider the substantive matters, and we would be unlikely to find fault in the Council’s …
Barnsley Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint that the Council damaged his bin and delayed investigating the matter. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
Lincoln City Council
Summary: We will not investigate Mr X’s complaint that a Council contractor removed his free caddy bin liners from his food waste bin or the Council’s complaints handling. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
North East Lincolnshire Council
Summary: We will not investigate Mr X’s complaint about a single missed garden waste collection or his request for a £1.89 pro-rata refund. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
London Borough of Lewisham
Summary: We will not investigate this complaint about the Council’s decision not to re-investigate what took place in respect of Mr X’s right to buy purchase, as this is a matter for the court.
Spelthorne Borough Council
Summary: Ms B complained about the way the Council dealt with her housing situation when she approached it as a victim of domestic abuse. We found fault with the Council’s approach which caused Ms B and her family uncertainty. The Council has agreed to offer …
Royal Borough of Kensington & Chelsea
Summary: The Council was at fault for the delay in assessing Mr X’s application for medical priority on the housing register and for an extra bedroom need. However, this did not cause a significant injustice as the Council decided Mr X did not qualify for …
Derbyshire County Council
Summary: On behalf of her son, Mr X, Mrs Y complained the Council failed to fully reimburse the costs of home to school transport. We find the Council at fault for failing to document its consideration of reimbursement costs. This caused Mr X and Mrs …
West Berkshire Council
Summary: Ms X complained the Council failed to provide her son, Y, with alternative provision when he could not attend school. She also complained the Council relied on misleading school records and it wrongly pursued safeguarding referrals when the threshold was not met
Leeds City Council
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. Part of the complaint is late and there is no good reason for us to consider it now.
Cambridgeshire County Council
Summary: We cannot investigate Miss X’s complaint about her son’s lack of education provision because Miss X has started court proceedings against the Council.
Nottingham City Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her priority on its housing register. There is insufficient evidence of fault in how the Council reached its decision. We cannot consider Miss X’s complaints about disrepair or the Council’s …
Berry Hill Primary School
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place because there is insufficient evidence of fault in the School’s actions to justify our involvement.
London Borough of Croydon
Summary: We will not investigate Ms X’s complaint that the Council did not refund her rent that she says she overpaid in 2023. This is because the complaint is late with no good reason to investigate it now.
Birmingham City Council
Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a valuation tribunal.
Dudley Metropolitan Borough Council
Summary: We will not investigate this complaint about highway repair because any injustice is not significant enough to justify our involvement and there is another body better placed to consider this complaint.
Nottingham City Council
Summary: We will not investigate this complaint about the Council’s handling of a Right to Buy application. This is mainly because it is reasonable for Mr X to take court action.
London Borough of Ealing
Summary: We upheld Miss X’s complaint about delay in completing a financial assessment for her mothers’ care costs. The Council has agreed to take suitable action to remedy the matter.
London Borough of Hackney
Summary: We will not investigate this complaint about Mr X missing out on an allocation of housing. This is because the events happened more than twelve months ago and so the complaint is now late.
North East Lincolnshire Council
Summary: We will not investigate Mr X’s complaints about damage caused to his bin and the Council mistakenly marking his repair as complete when it was not because the Council apologised and repaired the bin. An investigation is unlikely to achieve anything else. We will …
East Riding of Yorkshire Council
Summary: We will not investigate this complaint about school transport. This is because there is not enough evidence of fault to justify our investigation.
Warwickshire County Council
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
London Borough of Barnet
Summary: We will not exercise discretion to investigate this complaint