40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: Mr X complained about the way the Council completed an Education, Health and Care needs assessment for Y. The Council was at fault for delay in the process, causing uncertainty and frustration and delaying Mr X's appeal rights. The Council should apologise, make a …
Summary: Mrs X, on behalf of her daughter Ms Z, complained the Council failed to deliver the special educational provision as set out in Section F of the Education Health and Care Plan issued in August 2024. While some education was provided, this did not …
Summary: We will not investigate X’s complaint about the Council’s children’s services involvement with his family, or its refusal to consider his complaint. Social Work England is better placed to consider the substantive matters, and we would be unlikely to find fault in the Council’s …
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
Summary: We will not investigate this complaint about the Council’s decision to issue a tree preservation order in relation to a tree on his property. This is because he can challenge the order in the high court.
Summary: We will not investigate Mr B’s complaint about the Council’s oversight of decisions relating to the use of a Council-owned building. This is because we have decided the alleged fault has not caused Mr B a personal injustice.
Summary: We will not investigate Mrs X’s complaint about the Council’s data handling during a Tribunal appeal about her child’s Education, Health and Care Plan. This is because we cannot investigate matters Mrs X has already raised with the Tribunal to resolve. And, the Information …
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
Summary: We will not investigate this complaint about the Authority’s refusal to replace a lost annual travel pass. There is not enough evidence of fault to warrant investigation.
Summary: We will not investigate Ms X’s complaint that the Council failed to inform her about a bin exchange scheme. The claimed injustice is not significant enough to warrant our involvement.
Summary: We will not investigate this complaint about how the Council dealt with an allegation of harm to a child. This is because there is not enough evidence of fault to justify investigating, any injustice has already been remedied by the Council and there is …
Summary: We will not investigate this complaint that the Council did not investigate Mrs X’s complaint about its decision to display a flag. This is because Mrs X has not been caused a significant enough injustice to justify our involvement.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide homelessness support. This is because there is not enough evidence of fault by the Council to justify our involvement.
Summary: Ms X complained the Council failed to provide her son, Y, with alternative provision when he could not attend school. She also complained the Council relied on misleading school records and it wrongly pursued safeguarding referrals when the threshold was not met
Summary: On behalf of her son, Mr X, Mrs Y complained the Council failed to fully reimburse the costs of home to school transport. We find the Council at fault for failing to document its consideration of reimbursement costs. This caused Mr X and Mrs …
Summary: The Council was at fault for the delay in assessing Mr X’s application for medical priority on the housing register and for an extra bedroom need. However, this did not cause a significant injustice as the Council decided Mr X did not qualify for …
Summary: Ms B complained about the way the Council dealt with her housing situation when she approached it as a victim of domestic abuse. We found fault with the Council’s approach which caused Ms B and her family uncertainty. The Council has agreed to offer …
Summary: We will not investigate Mr X’s complaint about a single missed garden waste collection or his request for a £1.89 pro-rata refund. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
Summary: We will not investigate Mr X’s complaint that a Council contractor removed his free caddy bin liners from his food waste bin or the Council’s complaints handling. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
Summary: We will not investigate Mr X’s complaint that the Council damaged his bin and delayed investigating the matter. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her priority on its housing register. There is insufficient evidence of fault in how the Council reached its decision. We cannot consider Miss X’s complaints about disrepair or the Council’s …
Summary: We will not investigate this complaint about highway repair because any injustice is not significant enough to justify our involvement and there is another body better placed to consider this complaint.
Summary: We will not investigate this complaint about data the Council holds about Miss X, or how it responded to her request for a copy of her data. The Information Commissioner’s Office would be best placed to consider this complaint.