40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We found fault by Suffolk County Council, Care UK and NHS Suffolk and North East Essex Integrated Care Board with regards to the care provided to Mrs C when she was resident in the Care Home. This fault placed Mrs C at risk and …
Summary: The Council considered Miss X’s points allocation for her housing register application properly although it delayed referring her case to the panel and failed to properly explain the reasoning for the panel’s decision. The Council also wrongly told Miss X to remain in her …
Summary: We will not investigate this complaint about the Council’s decision to penalise Mr X for an unlicensed House of Multiple Occupation. Mr X had a right of appeal to the First-Tier Tribunal, and it would have been reasonable for him to use it.
Summary: We cannot investigate this complaint about the Council’s handling of an application for an Education, Health and Care Plan for Miss X’s child. This is because Miss X has used her right of appeal to challenge the Council’s decisions.
Summary: We will not investigate Mrs X’s complaint about how the Council have dealt with her noise service request about a neighbour. There is not enough evidence of fault by the Council to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not homeless or threatened with homelessness. This is because it was reasonable for him to ask the Council for a review.
Summary: We will not investigate Mr X's complaint about the Council's involvement with his family following safeguarding concerns in 2024. The complaint is late and there is no good reason for us to consider it now.
Summary: We will not investigate this complaint about the Council’s handling of a planning application. There is insufficient evidence of fault in the Council’s actions to justify our involvement, and there is insufficient evidence of Mr Y suffering significant personal injustice.
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with his building control concerns about his neighbour’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Summary: We will not investigate this complaint about Mr X’s request for documents relating to his claim. This is because the Information Commissioner’s Office is better placed to deal with the matter.
Summary: We will not investigate this complaint about damage to Mr X’s car. This is because it is reasonable to expect Mr X to go to court.
Summary: We will not investigate this complaint about the Council’s maintenance of a public highway. This is because Mr X had an alternative legal remedy available to him through the courts. Only the courts could have decided on this matter, unlike the Ombudsman, and could …
Summary: We will not investigate Mr X’s complaint about the Council’s failure to maintain outdoor areas close to his home. Further investigation by us would not lead to a different outcome.
Summary: We cannot investigate Mr X’s complaint about a community substance abuse service because it lies outside our jurisdiction. The complaint is not made about, or in connection with, the provision of adult social care and so the law prevents us from investigating.
Summary: We will not investigate Mr B’s complaint about the Council not taking action about a tree which overhangs his property. This is because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about a home to school transport application. This is because there is not enough evidence of fault to warrant investigation.
Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. It would be reasonable to expect Mr X to pursue a claim of negligence by the Council in court.
Summary: We cannot investigate Ms X’s complaint about a school’s decision to close between 19 and 23 January and the action taken to address mould in classrooms. The law prevents us considering complaints about the management of schools.
Summary: We will not investigate X’s complaint about the Council’s children’s services involvement with his family, or its refusal to consider his complaint. Social Work England is better placed to consider the substantive matters, and we would be unlikely to find fault in the Council’s …
Summary: We will not investigate this complaint about the Council’s decision to issue a tree preservation order in relation to a tree on his property. This is because he can challenge the order in the high court.
Summary: We will not investigate Mrs X’s complaint about the Council’s data handling during a Tribunal appeal about her child’s Education, Health and Care Plan. This is because we cannot investigate matters Mrs X has already raised with the Tribunal to resolve. And, the Information …
Summary: We will not investigate this complaint about the recovery of business rates arrears. An investigation is unlikely to lead to a significantly different outcome.
Summary: We will not investigate this complaint about council tax recovery action. This is because there is not enough evidence of fault by the Council to justify our involvement.
Summary: We cannot investigate this complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
Summary: We will not investigate this complaint about council tax liability and complaint handling. This is because the complaint is late and there is no good reason for this. Mr X can approach the Information Commissioner regarding his data handling complaints. It is not proportionate …