40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.
Summary: Mrs X complained about the Council’s decision to remove the one-hour free car parking for Blue Badge holders from the Council car parks without prior consultation and an appropriate equality impact assessment. There was fault in the way the Council made its decision to …
Summary: We will not investigate this complaint about the Council’s handling of post-16 transport. This is because an investigation by the Ombudsman would not lead to a different outcome. Data protection issues are best dealt with by the Information Commissioner’s Office.
Summary: We will not investigate Mr Y’s complaint against the Council decision to refer him to another local authority. This is because it is unlikely that an investigation would achieve the outcome he wants. Mr Y had statutory review rights, and it was reasonable for …
Summary: We will not investigate this complaint about how the Council considered a late technical submission in a planning application. This is because we have decided any injustice to Mr X is not significant enough to justify our involvement.
Summary: We cannot investigate Mr X’s complaint because the law prevents us from investigating complaints about what happens in schools and the actions of councils dealing with complaints about these matters.
Summary: We will not investigate Mrs X’s complaint about how the Council considered her housing application. This is because further investigation would not lead to a different outcome.
Summary: We will not investigate Mr X’s complaint about the Council’s assisted bin collection service because any personal injustice is not significant enough to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions when he attended an appointment for his Concessionary Travel Pass application. This is because the crux of the complaint is a data matter which is best considered and decided by the Information …
Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an extension built next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its decision on the expediency of taking …
Summary: We will not investigate this complaint about how the Council engaged with Ms X during the child in need process. This is because the Council’s actions are sufficient to remedy any injustice and further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s priority and eligibility for the social housing register. There is not enough evidence of fault by the Council to justify our involvement.
Summary: We will not investigate Miss X's complaint about the Council's handling of her homelessness application because further investigation is unlikely to lead to a different outcome.
Summary: We cannot investigate this complaint about the Council’s handling of Miss X’s application for an Education, Health and Care Plan for her daughter and its refusal to provide alternative educational provision while she was unable to attend school. This is because Miss X has …
Summary: We will not investigate this complaint about council tax liability. This is because the complainant has a right of appeal to the Valuation Tribunal and it is reasonable to expect her to use it. Part of the complaint is late, and we will not …
Summary: We will not investigate this complaint about Council tax liability and discretionary awards because there is a right of appeal to a valuation tribunal. The matter has also been remedied.
Summary: There was fault by the Council. It did not send a final Education, Health and Care Plan in time for a parent to appeal to the SEND tribunal. When the Council became aware that a child was not attending the setting named in the …
Summary: We find the Council was at fault for failing to ensure that Mrs X’s child received the Speech and Language Therapy in their Education, Health and Care Plan. To remedy the injustice, the Council has agreed to produce an action plan to explain how …
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
Summary: We will not investigate this complaint about the issue of the Council’s summons and warrant for arrest. We cannot investigate court proceedings. There is not enough evidence of fault in Mr X’s other complaints to warrant investigation.
Summary: Miss X complained about transport arrangements made for her son (Y) by the Council. We found fault with the Council for its failure to carry out a risk assessment, make suitable transport arrangements and communicate with Miss X effectively. The Council’s fault caused injustice …
Summary: We will not investigate Mr X’s complaint about damage caused to his property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Mr X to take the matter to court.