Source · IMB Annual Report

Onley

Year: 2024 Published: 2 Aug 2024 Type: Prison · Cat C Population: 726 Recommendations: 11 Key concerns Positive findings

HMP Onley is a Category C training and resettlement prison that faced challenges during the reporting year ending February 2024. While staffing levels for officers improved, this did not translate into increased key work activity or a consistently full regime. Key concerns include increased illicit substance availability and drone activity, a rise in prisoner-on-prisoner violence, and persistent issues with property transfers and poor cell/yard conditions. Healthcare saw some improvements in GP/dental wait times, but mental health and drug rehabilitation were affected by staff shortages.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody1
Self-harm incidents258223
ACCT cases opened245185
Prisoner assaults5080
Assaults on staff10367
Use of force370343
Drug finds153

Positive findings

The Board commends HMP Onley for maintaining professional treatment for new arrivals and for the invaluable service provided by the multi-faith chaplaincy team. Significant improvements in healthcare include reduced GP and dental wait times, supported by new staff and patient engagement initiatives. Education provision shows high quality teaching (87.5% good or better) and 94% qualification success, with strong prisoner satisfaction. The employment hub is proactive in supporting resettlement, including employer events and new initiatives.

Key concerns

17 items
Substance Misuse Increased availability of illicit substances.
Safety Increased drone activity.
Safety Increase of incidents of violence between prisoners.
Safety Increase in assessment, care in custody and teamwork (ACCT) documents.
Estate/Conditions Poor condition of outside exercise yards.
Food/Catering Concerns over food quantity and quality and menu choices.
Resettlement/Release Repeated Delays in property reaching prisoner when transferred to HMP Onley.
Estate/Conditions Repeated Poor condition of some cell windows.
Healthcare Concerns over officer visibility during medication distribution and clinics.
Healthcare Difficulties in the facilitation of hospital appointments by officers.
Substance Misuse Limited drug and alcohol rehabilitation.
Substance Misuse Limited awareness among staff and officers of the HM Prison & Probation Service (HMPPS) Prison Drugs Strategy.
Regime/Time Out of Cell Poor prisoner engagement in activities.
Regime/Time Out of Cell Inadequate number of workspaces for the prison population.
Staffing Inadequate workplace instructors.
Resettlement/Release Impact of the end of custody supervised (ECSL) scheme on pre-release planning.
Resettlement/Release Backlogs in OASys (offender management system) completion and sentence planning.

Recommendations

11 items · 6 repeated
#RecommendationAddresseeStatus
1 As the Board has stated in every annual report for many years, missing, mislaid and delayed prisoner property continues to be a problem, particularly on transfer between prisons. The aim of the Prisoners’ Property Policy Framework is to improve the management of property, but this has not been met. The manual, paper-based system is error-prone and inefficient. It relies on the manual recording of tags on prisoner property. How does the Minister plan to use technology to drive a better outcome in this area for prisoners? Repeated
Response
I fully understand the Board repeating its concerns about prisoners’ property, despite implementation of the Prisoners’ Property Policy Framework in September 2022. As the Board identifies, particular problems can occur when a prisoner transfers. The Framework does place an emphasis on ensuring compliance with volumetric control limits, since anything within these limits will be transferred with the prisoner to avoid the problems you describe with sending on excess items. I hope the Board can understand it is not possible to transfer with a prisoner all the excess property which they might have accrued above these limits. I do note the Board’s dissatisfaction that excess property can take up to four weeks to be sent on from the previous prison, which is in line with the Framework. Greater emphasis has also been placed on the accurate recording of items but it is acknowledged that feedback commonly identifies the need to introduce digital systems to replace existing paper-based processes for recording prisoners’ items. Digital proposals will be longer term due to the need to prioritise but I can assure the Board HMPPS is aware of the problems around property and will continue to look at what further improvements can be made. In addition to the Ministers response, the Framework is clear that Governors should ensure management checks are undertaken to have confidence that prisoners’ property is being handled correctly and with care. The new national delivery system has improved HMP Onley’s ability to track parcels and property, whether sending or receiving. Locally, HMP Onley has also improved its ability to issue property in a timely manner but recognises that there can on occasions still be issues with cell clearances and property and is working on improvements to remedy this with residential staff. In addition, Prisoner Escort and Custody Services (PECS) review complaints during monthly formal meetings with the PECS Supplier. During the last 12 months there has been 1 complaint received from HMP Onley in relation to the loss of property attributed to the supplier.
Ministry of Justice In progress
2 We would, again, ask the Minister to address the ongoing situation in relation to IPP prisoners who are many years beyond their original minimum term and who face great uncertainty as to when they may be released or what they are required to do to become eligible for release. Repeated
Response
I also sympathise with the Board’s concerns about prisoners serving indeterminate sentences for public protection (IPP). To provide further support to prisoners in custody, in February 2024 the HMPPS Director General of Operations commissioned Area Executive Directors in England and Wales, as well as the Long-Term High Security Estate, the Women’s Estate, and Contracted Prisons, to develop operational IPP delivery plans. These directly target front-line delivery to support those serving IPP sentences to work on achieving the objectives within their sentence plans and move towards a future safe and sustainable release. The Board may also be aware that the IPP sentence was recently reformed in the Victims and Prisoners Act which gained Royal Assent on 24 May 2024 and on 5 September 2024 the Lord Chancellor E https://contact-moj.service.justice.gov.uk/ T +4420 3334 3555 102 Petty France www.gov.uk/moj F +44870 761 7753 London SW1H 9AJ announced the timings for these important legislative changes which will directly impact IPP offenders being supervised in the community. From 1 November 2024, anyone who was released on an IPP licence for the first first time five or more years ago and has spent at least the last two years of that period continuously in the community without being recalled will have their IPP licence terminated without the need for a review by the Parole Board. The Secretary of State will have two new Risk Assessed Recall Review powers. The first enables her to not reset the two year period after someone is re-released from a recall. Secondly, she will be able to re-release people who have been recalled at any point without referring the case to the Parole Board.
Ministry of Justice In progress
3 The windows and frames across the establishment are in a poor condition. When will the Minister arrange for the windows to be replaced, as they are no longer fit for purpose, are an easy target for drone drops and endanger the ongoing security and stability of the establishment. Repeated
Response
Turning to the conditions of windows and frames, I am pleased to say that a programme of works to replace windows site-wide and install anti-barricade doors, which to date has been unable to be progressed as a result of funding and capacity pressures, can now be developed and will be considered for funding once current costs are understood. In the interim, the Governor has also agreed to fund the installation of some new windows and window grills from the prisons budget which have been highlighted as a drone risk and as such Amey projects have been asked to cost this. This is expected to significantly reduce the risk of drones and following completion HMP Onley will locate prisoners strategically based on their risk.
Ministry of Justice In progress
4 What additional support can be provided to reduce drone activity at HMP Onley?
Response
HMPPS continues to work hard to deter, detect and disrupt the illegal use of drones targeting our prisons. The Risk and Capabilities Unit, in the Directorate of Security have provided support and guidance to HMP Onley through the completion of a Drone Vulnerability Assessment to understand the local threats and identify appropriate mitigations. This includes engagement with the police and has resulted in the arrest and conviction of two individuals relating to conveyance of articles into the prison via a drone. A 400 metre drone Restricted Fly Zone has been introduced around all closed prisons and young offender institutions in England and Wales making it an offence to pilot a drone without authorisation. The Air Traffic Management and Unmanned Aircraft Act 2021 allows prisons to authorise the use of counter-drone technology and the Act also enables the police to stop and search those suspected of committing drone-related crimes. HMPPS are exploring other options to mitigate this growing risk, including technological deployments and resourcing to maximise their impact, working closely across government to assess the effectiveness in a rapidly changing technological landscape. HMPPS will also approach HM Treasury under the next Spending Review to seek funding for capability, resource and physical countermeasures. Locally, HMP Onley recognise that this is a risk for the prison and act quickly following intelligence. The prison has implemented a local process to take immediate action following the sighting of a drone. All new staff are briefed about the procedure and the actions that need to be taken. Additionally, local operating procedure has been revised and staff deployed strategically following intelligence regarding areas vulnerable to drone activity. This has had a direct effect on the number of attempted drone incursions. All confirmed drone sightings are reported to the police and national security teams, and the prison will continue to work closely with the local police to target organised crime gangs involved in drone activity.
HMPPS In progress
5 HMP Onley is a rehabilitation prison that should provide meaningful activity for all residents, but there are not enough workplace instructors. What additional support can be provided to recruit instructional staff? Repeated
Response
Previously in 2024, HMP Onley funded a recruitment campaign for workshop Instructors that worked to recruit directly from appropriate industries. There has been significant interest recently in the current vacancies for Instructional Officer which is positive and HMP Onley is reviewing the staffing model to attract an increased number of Instructors at the appropriate level as quickly as possible. Additionally, New Futures Network have been working closely with HMP Onley to set up commercial contracts for workshops and finding additional work. This includes the setup of a new call centre adding 14 activity spaces. There has also been significant progress in the workshop during 2024, with increased activity spaces in commercial workshops from 132 to 220.
HMPPS In progress
6 The Board’s view is that the population management unit (PMU) is ineffective. There were instances when prisoners transferred to HMP Onley could not be offered an appropriate intervention or course suited to their needs, which resulted in significant frustration for the prisoner. What steps will the Prison Service take to address this issue.
Response
It remains the responsibility of the sending prisons and HMP Onley to ensure that prisoners allocated meet the guidance in the national offender flows model that relates to the receiving prison, and to consider what interventions or courses are available to suit their needs. However, it is recognised that the remand population continues to grow to unprecedented levels because of the courts backlog and this impact is being felt in the training estate. The convicted unsentenced population has also put significant pressure on the availability of spaces in reception prisons, resulting in fewer prisoners in the training cohort to move from reception to training prisons. HMPPS continues to do its very best to maintain offender flows in the face of ongoing population pressures across the entire adult male prison estate. Where HMP Onley identifies that a prisoner needs further interventions that are not provided locally, the prison and Prison Group direct raise this need with the appropriate allocations team. It is also recognised that the resettlement cohort in HMP Onley consists of prisoners from the London probation region as the prison operates as a satellite for London. There has been a slight increase in the number of London resettlement prisoners and a decrease in the number of prisoners from the West and East Midlands probation region held at the prison. HMP Onley is staffed by the East of England probation region which currently works with London to provide an in-reach service. No decision has been made yet for HMP Onley to stop serving London. However, this is the longer-term objective, working with the Probation Service and the Governor, when it is the right time to formalise a change. In the meantime, the priority remains to maximise capacity in reception prisons to serve the courts and to encourage prisons to support offender flows as much as possible to allow the rehabilitation needs of each prisoner to be met.
HMPPS In progress
7 Now that enhanced gate security (EGS) has been installed, when will this be staffed fully during the working day? Governor / Director
8 As staffing levels have now significantly improved, when will there be an improvement in key work activity across the establishment? Repeated Governor / Director
9 When will mandatory drug testing (MDT) be implemented on a routine and ongoing basis within the establishment? Will this be sufficient to fully understand the prevalence of drug taking within the population? Repeated
Response
When staffing levels allow, this will be re-introduced.
Governor / Director
10 What more can be done to improve the number of prisoners employed or attending education? What more can be done to ensure prisoners allocated to work attend?
Response
Previously in 2024, HMP Onley funded a recruitment campaign for workshop Instructors that worked to recruit directly from appropriate industries. There has been significant interest recently in the current vacancies for Instructional Officer which is positive and HMP Onley is reviewing the staffing model to attract an increased number of Instructors at the appropriate level as quickly as possible. Additionally, New Futures Network have been working closely with HMP Onley to set up commercial contracts for workshops and finding additional work. This includes the setup of a new call centre adding 14 activity spaces. There has also been significant progress in the workshop during 2024, with increased activity spaces in commercial workshops from 132 to 220.
Governor / Director In progress
11 What can be done to improve the condition of the external exercise yards so that they provide a dignified, safe and fit-for-purpose area for prisoners? Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 7 10
Canteen, facility list, catalogues 9 8
Discipline, including adjudications, incentives scheme, sanctions 3 3
Equality 0 0
Finance, including pay, private monies, spends 7 3
Food and kitchens 12 12
Health, including physical, mental, social care 41 34
Letters, visits, telephones, public protection, restrictions 9 17
Miscellaneous 93 87
Property during transfer or in another facility 58 107
Property within the establishment 37 33
Purposeful activity, including education, work, training, time out of cell 18 11
Sentence management, including home detention curfew (HDC), release on temporary licence (ROTL), parole, release dates, re-categorisation 38 49
Staff/prisoner concerns, including bullying 68 61
Transfers 24 24

Related inspections & investigations

PPO fatal incident Paul Cartwright · Self-inflicted
PPO fatal incident Toby Smith
PPO fatal incident Solomon Loveridge
9 Sep 2024 PPO fatal incident Stephen Gedge · Natural causes
12 Aug 2018 PPO fatal incident Jonathan McCarthy · Natural causes

Other reports for Onley

2025 Published 24 Jul 2025 Population 737 · Self-harm 393 · Concerns
2023 Published 8 Aug 2023 Population 740 · Self-harm 223 · Concerns
2022 Published 26 Jul 2022 Population 650 · Self-harm 227 · Concerns
2021 Published 20 Jul 2021 Population 645 · Self-harm 184 · Concerns
2020 Published 28 Apr 2020 Population 730 · Self-harm 319 · Concerns

Report details

Establishment
Onley
Type
Prison · Cat C
Report year
2024
Published
2 August 2024
Responsible body
HMP Onley
Recommendations
11
MoJ rating (2024/25)
2 — Concern

Population

Population726
CNA (designed for)742 98%

Service providers

Education
People Plus
Escort contractor
Amey
Healthcare and pharmacy
Practice Plus Group
Library
People Plus
Maintenance
Amey Estates
Opticians
Prison Optical Trust
Resettlement support
East of England
Substance misuse programme
Forward Trust
Visitors’ centre
Prison Advice and Care Trust (PACT)

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