Overcrowding
Repeated
The Board remains concerned about the use of small single cells, with a barely screened toilet, as doubles.
Food/Catering
Complaints about the quality and quantity of food and the menu ordering system are rising.
Safety
Prisoner-on-prisoner violence has unfortunately increased.
Safety
The number of incidents where force was used has increased significantly.
Safety
Self-harm has also increased.
Substance Misuse
Preventing availability of illicit items, especially drugs, remains a constant challenge.
Healthcare
The Board has noted comments by the Prisons and Probation Ombudsman (PPO) following the death of a prisoner suggesting that the quality of physical healthcare has not always been equivalent to that which the prisoner would have expected in the community.
Healthcare
The Board has, on occasion, been concerned about the quality of input from the healthcare representative at segregation reviews.
Other
Limited bandwidth continues to hamper the use of body-worn video cameras (BWVCs).
Other
Lost property continues to be a problem, possibly exacerbated by the rate of ‘churn’ due to prison population pressures.
Staffing
The early release schemes to ease overcrowding have put huge pressure on the offender management unit: staff have risen well to the challenge, but some other prisoners have reported feeling neglected.
Resettlement/Release
Repeated
Could more be done for IPP prisoners in the way of specialised rehabilitation to increase their chances of release and reduce the risk of subsequent recall to prison?
Safety
While we recognise the considerable efforts already made by wing staff to identify prisoners who are suitable for training as Listeners, we would encourage exploration of anything more that might be done.
Safety
An early learning exercise also highlighted a lack of awareness by night staff of the procedure needed to open a cell when there is an emergency during the night state.
Other
The issue of delay in transferring PIN numbers when a prisoner moves from a private sector establishment to a public sector one.
Food/Catering
Repeated
The food comments book available in each house block but, as reported for the last two years, this is sometimes kept behind the servery, where it is not easily accessible to prisoners.
Regime/Time Out of Cell
Repeated
Prisoners continue to report to the IMB frustration at the limited time out of cell and time for recreational opportunities.
Healthcare
The waiting times for routine appointments for a GP, optician and dentist are each reported as approximately six weeks, with longer waits of over six weeks for physiotherapy and podiatry.
Mental Health
Waiting times [for mental health support] vary, depending on the person’s need, but are generally about 5-6 months, which will exclude those prisoners serving short sentences.
Education/Purposeful Activity
Repeated
The amount of work available has been reported to us as being lower than in the past and where instructors have slowed the pace of work to try to occupy prisoners for longer.
Regime/Time Out of Cell
The level of pay for the work is a regular complaint of the prisoners.
Resettlement/Release
The well-regarded Clinks project in the kitchens had ended. This was disappointing, not only because the training scheme appeared to be of high quality but because the additional support offered after release seemed invaluable.
Resettlement/Release
Members of the Board heard a number of complaints from prisoners about the lack of contact from their prison offender manager (POM).
Education/Purposeful Activity
The programmes have not quite met their designated target number of prisoners this year (136/145).
Resettlement/Release
Sources of frustration included how much contact time is lost by the slow queuing for food in the visits hall and the poor acoustics there.
Resettlement/Release
Some (perhaps older) visitors who find the online booking system unreliable and prefer to book over the phone.
Regime/Time Out of Cell
Repeated
The issue raised in last year’s report about prisoners not always being unlocked in time to attend chapel on Sunday mornings was still being reported by the faith forum.
Equality/Diversity
Despite every effort, it proved impossible to recruit a second Imam so, for a period, one group had to have their Friday prayers led by a prisoner, and both groups when the Imam was off sick.