Regime/Time Out of Cell
Repeated
A regime that requires 23 hours a day to be spent in cell for many has been a continued concern.
Estate/Conditions
Repeated
The provision of basic items (such as toilet covers, toilet rolls, and curtains) and access to property in a reasonable timeframe has been a continued concern.
Regime/Time Out of Cell
Access to purposeful activity remains limited for many prisoners, despite some improvements, hindering their progression and resettlement.
Staffing
Repeated
Probation Prison Offender Managers (POMS) are carrying excessive caseloads of up to 90 prisoners, when usually tasked with 60, adversely affecting OASys reports and interaction with OMU staff, leading to significant delays (up to 5 months).
Mental Health
There are serious concerns over the availability of appropriate mental health support for those in need who should be placed in NHS secure mental health units, leading to seriously mentally ill prisoners being held in prison, especially in segregation units, and long waiting times for approved transfers.
Staffing
Repeated
The Business Hub is understaffed and does not have the resources necessary to keep up with demand for essential prisoner services (PIN credit, approval of telephone numbers, property, canteen purchases, finance, complaints, IMB applications).
Complaints/Property
The quality and fairness of complaint responses vary significantly, with approximately 40% either left unanswered or receiving responses lacking the seriousness deserved. Issues include illegible handwritten replies and staff signatures.
Healthcare
Repeated
The Board is not confident that the out-of-hours GP service will carry out night visits, which remains a concern from the previous year.
Healthcare
Repeated
Dentistry continues to be a particular concern, as increased initial appointments paradoxically lead to a greater backlog of required treatment.
Resettlement/Release
Swinfen Hall, as a Cat C training prison, lacks formal funding and resources to adequately support prisoners on direct release, leading to concerns about resettlement planning, especially for those less than 10 months from release who cannot transfer to a resettlement prison.