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Inquiries · Recommendations

Recommendations: Post Office Horizon Inquiry

1,814 tracked recommendations 35 inquiries 19 match current filters

Recommendations issued by UK statutory and non-statutory inquiries, with their tracked government response and supporting evidence.

Recommendations

19 of 1,814

Code	Recommendation	Inquiry	Response
POH-1	Respond to recommendations by 10 October 2025 HM Government and/or the Department and where appropriate the Post Office and Fujitsu shall provide written responses to my recommendations by 10 …	Post Office Horizon Inquiry (2025)	Accepted
POH-2	Define and publish meaning of full and fair financial redress The Minister and/or the Department in conjunction with the Post Office shall make a public announcement explaining what is meant by the …	Post Office Horizon Inquiry (2025)	Accepted
POH-3	Apply full and fair meaning consistently across all schemes The Post Office, the Department and the Minister shall ensure that all decision makers in HSS, GLOS and OCS/HCRS apply the meaning …	Post Office Horizon Inquiry (2025)	Accepted
POH-5	Allow 3-month window to accept Fixed Sum Offer after assessment Any claimant who opts to have a claim assessed when the claim is submitted to the Post Office or the Department may …	Post Office Horizon Inquiry (2025)	Accepted
POH-6	Appoint senior lawyer to ensure HSS offers are full and fair A suitably qualified senior lawyer shall be appointed to HSS as soon as is practicable with the aim that any such appointee …	Post Office Horizon Inquiry (2025)	Accepted
POH-7	Grant appropriate powers to HSS senior lawyer The appointed person shall be given appropriate powers to ensure that these tasks can be performed and carried into effect. If it …	Post Office Horizon Inquiry (2025)	Accepted
POH-8	Require HSS first offers match Independent Advisory Panel recommendation In HSS the Post Office shall be obliged to make, and the Department shall be obliged to approve (when necessary) a first …	Post Office Horizon Inquiry (2025)	Accepted
POH-9	Allow HSS Fixed Sum acceptors to appeal with independent permission The Department following consultation with the Advisory Board, claimants' representatives and any other persons or bodies it thinks appropriate, shall give urgent …	Post Office Horizon Inquiry (2025)	Accepted
POH-10	Clarify best offer principle in HSSA guidance with examples The Department shall issue a supplementary document/announcement clarifying the meaning and intent of the "best offer" principle in the Horizon Shortfall Scheme …	Post Office Horizon Inquiry (2025)	Accepted
POH-11	Apply best offer principle equally in GLOS The "best offer" principle which will apply in HSSA, as explained in response to Recommendation 10, shall be equally applicable in GLOS.	Post Office Horizon Inquiry (2025)	Accepted
POH-12	Amend GLOS to allow claimants oral submissions at panel hearings The scheme documents governing GLOS should be amended so that a right is conferred upon claimants (exercisable by the claimants themselves or …	Post Office Horizon Inquiry (2025)	Accepted
POH-14	Post Office to engage in negotiations during HSSA appeal period During the nine-month period afforded to claimants to submit an appeal to the Department in HSSA, the Post Office shall engage in …	Post Office Horizon Inquiry (2025)	Accepted
POH-16	Clarify whether HCRS and OCS assessment processes differ The Department shall make a public announcement in which (a) it clarifies whether there will be any differences in the process for …	Post Office Horizon Inquiry (2025)	Accepted
POH-18	Devise redress process for affected family members The Department shall devise a process for providing financial redress to close family members of those most adversely affected by Horizon. Such …	Post Office Horizon Inquiry (2025)	Accepted
POH-19	Publish restorative justice programme by 31 October 2025 By 31 October 2025, the Department, Fujitsu and the Post Office shall publish, either separately or together, a report outlining any agreed …	Post Office Horizon Inquiry (2025)	Accepted
POH-IR1-2	Publish Advisory Board meeting reports within 21 days The Horizon Compensation Advisory Board shall produce written reports in respect of each of their meetings in relation to each of the …	Post Office Horizon Inquiry (2023)	Accepted
POH-IR1-4	Increase Advisory Board membership if needed for capacity If the Horizon Compensation Advisory Board considers it necessary, the number of persons appointed to the Board should be increased so as …	Post Office Horizon Inquiry (2023)	Accepted
POH-IR1-5	Seek court directions for GLO compensation in bankruptcy cases DBT shall take such steps as are necessary within 28 days of the publication of this report to seek appropriate directions under …	Post Office Horizon Inquiry (2023)	Accepted
POH-IR1-6	Publish proposals for equal tax treatment of compensation payments DBT shall publish within 28 days of the publication of this report its proposals for ensuring that applicants to all schemes are …	Post Office Horizon Inquiry (2023)	Accepted