Source · Prevention of Future Deaths

Joyce Carney

Ref: 2016-0140 Date: 7 Apr 2016 Coroner: Alan Walsh Area: Manchester West Responses identified: 3 / 5 View PDF

Fragmented risk assessments and a lack of communication between police and hospital staff led to a misunderstanding of the ward layout, inadequate patient supervision, and a failure to assess risks to other patients and staff. There were no agreed protocols or senior oversight.

Date 7 Apr 2016
56-day deadline 2 Jun 2016 est.
Responses identified 3 of 5
Hospital Death (Clinical Procedures and medical management) related deaths

Coroner's concerns

AI summary
Fragmented risk assessments and a lack of communication between police and hospital staff led to a misunderstanding of the ward layout, inadequate patient supervision, and a failure to assess risks to other patients and staff. There were no agreed protocols or senior oversight.
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During the course %f the Inquest the evidence revealed matters giving rise to concern. In my opinion there is a risk that future deaths will occur unless action is taken. In circumstances it is my statutory to report to you; During the Inquest evidence was heard that:- When the Patient was moved to Lowton Ward in the Hospital the risk assessment conducted by the Hospital in relation to the location of the Patient in the Ward involved the Bed Manager, the Ward Manager and the Nurses treating the Patient; The risk assessment did not involve, nor include, the Police Officers who were observing patient: The risk assessment conducted by the Hospital focussed on the safety of the Patient and did not extend to the safety of other patients in Hospital, visitors to the Hospital; members of the public and members of staff employed in the Hospital.
ii. The risk assessment conducted by Police Officers, in relation to the Patient_at the Hospital,_focussed on the Patient and the fact that Injury the the duty the the Patient may seek to leave the Hospital but the assessment did not include any discussions or Iiaison with Hospital staff. The risk assessment did not include the protection of other patients in the Hospital, visitors to the Hospital, members of the public or staff employed in the Hospital. iii_ There was no Iiaison or communication between the Police Officers observing the Patient and the Hospital treating the Patient in relation to the layout of the Hospital or with regard to the safety of other patients in the Hospital, visitors to the Hospital, members of the public and staff employed in the Hospital The lack of Iiaison led to Police Officers believing that a escape existed at the end of Lowton Ward and to side of the Patient's bed, which had to be protected to prevent the Patient the Hospital. The Officers believed that the fire escape involved a 20 to 30 foot drop from the 2nd floor of the Hospital onto an open area outside the Hospital building, which could be used to leave the Hospital or to commit self-harm: In fact the evidence at the Inquest established that the fire escape was not a fire escape but simply a fire exit into a corridor leading into another Ward within the Hospital without any exit door or exit from the building: Focus upon the fire exit and a belief that there was an exit in the corridor led to the Police Officers making a decision to sit on one side of the Patent's bed, and at the foot of the bed, leaving the side of the bed facing exit to the Ward open for the patient to leave the Hospital: Furthermore the Officers at the Hospital raised concerns with their Supervising Officer, namely a Sergeant at the Police Station, in relation to the Patient being agitated and threatening to leave the Hospital during the afternoon of the 21st December 2014 but neither the Sargent nor any other senior Officer attended the Hospital to conduct any further risk assessment or to reassess the situation.
iv. There are no agreed protocols, policies or procedures between the Greater Manchester Police and the Royal Albert Edward Infirmary, Wigan in relation to joint risk assessments for patients detained at the Hospital under arrest or in the presence Of or supervised by Police Officers_ Furthermore there is no protocol, in relation to Iiaison and consultation between the Greater Manchester Police and Hospital to formulate risk assessments in relation to patients detained at the Hospital under arrest or in the presence of or supervised by Police Officers. During course of the evidence it was accepted that risk assessments conducted by either the Police or the Hospital, and any joint risk assessments, should focus upon the Patient but the assessments should also include the protection of other patients in Hospital, visitors to the Hospital, members of the public and staff employed in _the Hospital fire the leaving the the the the

The evidence at the Inquest indicated that the absence of protocols; policies and procedures in relation to joint risk assessments as between the Police and Hospitals is likely to arise in relation to the detention of patients in many Hospitals in United Kingdom where patients are detained under arrest Or in the presence of or supervised by Police Officers:
vi. The evidence at the Inquest accepted that; if the Patient had not been able to attempt to leave the Ward in the Hospital, the Deceased would not have suffered the injury , which contributed, to the cause of her death. vii At the Inquest it was accepted by the Police and the Hospital that patients are taken to Royal Albert Edward Infirmary, Wigan on weekly basis under arrest or in the presence of or supervised by Police Officers and on many occasions a patient; in the presence of the Police, is admitted to Ward in the Hospital from the Emergency Department. Accordingly, a risk assessment in relation to the location of patient in the presence of the Police, either in the Emergency Department or in Ward, is an important factor in risk assessments to protect other patients in the Hospital, visitors to the Hospital, members of the public and staff employed in the Hospital, particularly if the patient is known to be violent or the patient has a previous history of sexual offences. Such matters may only be within the knowledge of the Police and Iiaison between the Hospital and the Police is critical to enable such information to be considered within the risk assessment and to enable the Police to be aware of the layout of the Hospital:
viii. The evidence raised concerns that there is a risk that future deaths will occur in similar circumstances to the Deceased, and in other circumstances, unless action is taken to review the above issues.
2. I request the Greater Manchester Police and the Wrightington Wigan and Leigh NHS Foundation Trust to consider the above concerns in relation to Hospitals under the management of the Wrightington Wigan ad Leigh NHS Foundation Trust and I request the Greater Manchester Police to further consider concerns in relation to all Hospitals in the Greater Manchester area I also request the Home Secretary and the Secretary of State for Health to consider the above concerns in relation to all Hospitals in the United Kingdom: Irequest the Home Secretary, the Secretary of State for Health; the Greater Manchester Police and the Wrightington Wigan and Leigh NHS Foundation Trust to carry out reviews with regard to the following:- The security of patients under arrest or in the presence of or supervised by Police Officers in any location within a Hospital: the the the

The protection of other patients in the Hospital, visitors to the Hospital, members of the public and staff employed in the Hospital whenever patient is detained under arrest or in the presence of or supervised by Police Officers in any location within Hospital, iii The provision of protocols, policies and procedures as between Police Forces and Hospital Trusts in relation to the formulation of joint risk assessments and the inclusion of liaison and consultation between Police Forces and Hospital Authorities in the formulation of joint risk assessments in relation to patients detained at Hospital under arrest Or in the presence of Or supervised by Police Officers: The purpose of the protocols, policies and procedures would be to protect the individual patient detained by the Police and to consider and protect other patients in the Hospital, visitors to the Hospital, members of the public and staff employed in the Hospital; The Home Secretary and the Secretary of State for Health would be in a position to bring the concerns to the notice of all Police Forces and Hospitals in the United Kingdom to enable concerns to be considered in individual areas or regions as between individual Police Forces and individual Hospital Trusts on a nationwide basis. It is accepted that some Police Forces and Hospital Trusts may already have appropriate protocols, policies and procedures in place but the evidence at the Inquest was that did not exist in many Hospitals in the United Kingdom. The need for a review both in Greater Manchester and on a nationwide basis when a patient is detained at a Hospital under arrest or in the presence of or supervised by Police Officers relates to the fact that there are special considerations in relation to risk assessments in relation to such patients that do not arise in relation to patients who are not detained under arrest or in the presence of or supervised by Police Officers: ACTION SHOULD BE TAKEN In my opinion urgent action should be taken to prevent future deaths and I believe you and your organisation have the power to take such action; YOUR RESPONSE You are under a duty to respond to this report within 56 days of the date of this report; namely by Znd June 2016. I, the Coroner, may extend the period. Your response must contain details of action taken or proposed to be taken, setting out the timetable for actionOtherwise You must explain whyno action the they is proposed: COPIES and PUBLICATION I have sent a copy of my report to the Chief Coroner and to the following Interested Persons: Mrs Carney's daughter _ Iam also under a duty to send the Chief Coroner a copy of your response: The Chief Coroner may publish either or both in a complete or redacted or summary form: He may send a copy of this report to any person who he believes may find it useful or of interest: You may make representations to me; coroner_ at the time of your response, about the release or the publication of your response by the Chief Coroner_ Dated Signed Q 7th April 2016 Alan P Walsh HM Area Coroner the

Responses

3 respondents
Wrightington Wigan and Leigh NHS Trust NHS / Health Body
2 Jun 2016 PDF
Action Planned

The Trust has been working with Greater Manchester Police to learn lessons and address concerns including the security of patients under arrest and the protection of other patients. A final draft of the 'Patient Under Escort Record' is to be agreed and training on its use will be rolled out. (AI summary)

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Dear Mr Walsh Regulation 28 Response: Jovce Carney (Deceased) Thank vou for your Regulation 28 Report to Prevent Future Deaths, dated 7 April 2016 understand that on 23 March 2016 an inquest was held relating to the death of Mrs Joyce Carney: have been fully advised ofthe circumstances relating to Mrs Carney' $ death and having read your report; am grateful to you for bringing these concerns to my attention: Since the conclusion of inquest Wrightington, Wigan and Leigh NHS Foundation Trust ("the Trust" has been working with Greater Manchester Police (GMP) to ensure lessons have been learnt from the events surrounding Mrs Carney'$ death: would now like to take the opportunity to advise you of the actions already taken by the Trust to address the concerns outlined below and the proposed action to be taken in the near future. The review has addressed the following: The security of patients under arrest, or in the presence of, or supervised by, Police Officers in any Iocation within a Hospital. The protection of other patients In the Hospital, visitors to the Hospital, members of the staff employed in the Hospital whenever a patient is detained under arrest; or in the presence of or supervised by Police Officers in any location within a Hospital: Chief Execulive: Andrew Foster CBE "015484+0 Wigan the public and Lout / ( 1

The provision of protocols, policies and procedures as between Police Forces and Hospital Trusts in relation to the formulation of joint risk assessments the inclusion of liaison and consultation between Police Forces Hospital Authorities in the formulation of joint risk assessments in relation to patients detained at a Hospital under arrest or in the presence of or supervised by Police Officers. The following actions have been undertaken in relation to hospitals only under the management of the Trust. isour understanding that GMP will also be working with other Hospital Authorities within the Greater Manchester area Upon receipt of the Regulation 28 Report the concerns raised were discussed at the Trust' $ Executive Scrutiny Committee (ESC): ESC is a weekly meeting, chaired by the Medical Director and Director of Nursing, all issues arising from coronial proceedings are discussed within this forum. It was agreed by the Committee that the review would be led by Assistant Director of Nursing & Patient Services (Operational)); (Head of Nursing for Unscheduled Care), and (Head of Legal Services). Following the conclusion of Mrs Carney's inquest Icontacted Detective Inspector} of GMP and it was agreed that both organisations would work jointly to address the actions outlined at points 1 3 above: The Trust already has a very good relationship with GMP and this would be utilised to formulate the required protocols, policies and procedures for the protection of patients, staff visitors to the hospital The first meeting between the Trust and GMP was held on Friday 6 2016 by way of telephone conference_ In attendance from the Trust was and from GMP the following persons were present; ((Chief Inspector), (Chief Inspector), I(Detective Inspector) (Professional Standards Branch); Detective Constable); (Inspector Custody Branch) and (Mental Health} The number of high ranking officers allocated to this review is testament to how serious both organisations are dealing with this matter At the meeting it was agreed that both the Trust and GMP would make enquiries with other organisations within Greater Manchester to establish if other policies and procedures existed elsewhere to address the concerns highlighted above. had already started contacting other Hospital Authorities to see what 'good practice' was in place. However it had soon become apparent that no other NHS Trusts within Greater Manchester had procedures in place to deal with patients attending hospital in the presence 0f, or under police supervision: In light of this it was agreed that the Trust and GMP would have to work together to formulate a new document in the form of a joint risk assessment that could be used by all police escort staff and health professionals responsible for that patient and and and and May

The document would need to contain the patient information, the reasons for requiring police escort supervision, any known risk factors and brief details of that patient' $ past criminal background (where relevant} The document would also need to contain a risk assessment which would be completed jointly by the police officer and hospital staff, and this would assess the level of risk that the patient presented to themselves, staff, or other members of the public: This would then trigger a Patient Management Plan that would take into account the location, environment and other factors relevant to their treatment. change in condition or locality would trigger a joint review of that Plan. further meeting was held on Monday 16 May 2016 between ffrom GMP The purpose of this meeting was to formulate a draft documentin readiness for sharing at the next conference between the Trust and GMP working draft was agreed that incorporated all of the factors identified above On 20 May 2016 a conference was held at the police headquarters in Manchester_ enclose a copy of the draft "Patient Under Escort Record" that has been ratified by both organisations. As you will note there are some minor amendments that are still required, but the overall content has been agreed. Both the Trust ad GMP feel that good progress had been made and the attached document will ensure the security of patients under police escort, as well as other patients within the hospital, visitors and staff, The "Patient Under Escort Record" will be completed by the police officer when they attend the hospital site with the patient: The document will then be completed jointly by GMP and hospital staff throughout the course of the patient's stay,and will remain with them until discharge: Upon discharge the document will become the property of GMP who will hold it on file to form part of their intelligence of that patient (should it be required in the future) As am sure you will appreciate there are a number of actions that remain outstanding to ensure the "Patient Under Escort Record" is embedded within both organisations, and to ensure that operationally it is fit for the purpose intended. The timeline below provides an estimate of the action that will be taken in the near future: Final draft of the "Patient Under Escort Record" to be agreed by the Trust and GMP estimated deadline end of June 2016 The "Patient Under Escort Record" be taken to the Trust'$ Consultant body, forums, Safeguarding Leads for discussion estimated deadline end of July 2016 Final version of the "Patient Under Escort Record" to be agreed between the Trust and GMP following consultation estimated deadline end of August 2016 Training on the use of the "Patient Under Escort Record" to be rolled out initially to all staff in A&E and the assessment areas (MAU and Lowton) September 2016 any Any Friday - will Nursing

An audit of the "Patient Under Escort Record" will be undertaken after 3 months results to be made available by December 2016 The above actions will be monitored by the Trust' $ Quality and Safety Committee which is chaired a Non- Executive Director and attended by several members of the Executive team: Whilst the above actions are on-going the Trust will continue to work closely with GMP to ensure the security of all patients brought to the hospital under escort and or supervision: The welfare and safety of our patients, staff and visitors to our hospital sites is paramount and something we take extremely seriously: hope the above response is testament to how serious both the Trust and GMP have dealt with the events surrounding Mrs Carney's death: If you have any comments or suggestions in relation to the proposed actions above, would be only too pleased to hear from you: understand you have also written to the Home Secretary and the Secretary of State for Health to consider the concerns raised. would be grateful if you could share their response so that we may seek to take further action in addition to that outlined above.
Department of Health Central Government
6 Jun 2016 PDF
Action Planned

The Department of Health has shared a report with NHS Protect to support a joint DH Home Office initiative to develop protocols, policies and procedures, to provide a national framework for joint risk assessments between police and NHS staff for patients detained at a hospital under arrest. (AI summary)

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Ben Gummer MP Parliamentary Under Secretary of State for Care Quality Department Richmond House of Health 79 Whitehall London POC 1028369 RECEIVED SWIA 2NS 1 6 JUN 2016 Tel: 020 7210 4850 Mr Alan Walsh HM Area Coroner Manchester West Paderborn House Howell Croft North Bolton BLI IQY June 2016 Hs Ull Thank you for your letter to Secretary of State about the death of Ms Joyce Camey: I am responding as the Minister with responsibility for patient safety at the Department of Health. I was saddened to read of the circumstances surrounding Ms Carney' s death: Please pass my condolences to her family and loved ones. Your report outlined the events leading to the injuries sustained by Ms Carney and her subsequent death: Although frontline organisations must have a measure of autonomy in operational matters, your report raises some important points about the way in which the police and hospitals can work together in these instances To this end, I have shared your report with NHS Protect; which is the organisation with responsibility for a wide range of security and protection issues across the NHS. NHS Protect would support a joint DH Home Office initiative to develop protocols, policies and procedures, to provide a national framework for joint risk assessments between police and NHS staff for patients detained at a hospital under arrest; O in the presence of, Or supervised by, police officers. This will enable NHS organisations and police to develop jointly local plans to mitigate known risks from patients detained at a hospital who may pose a risk to the safety and care of themselves, other patients, visitors and staff: [I that this information useful Thank you for bringing the circumstances of Ms Carney' s death to our attentibn: BEN GUMMER From hope
Home Office Central Government
2 Sep 2016 PDF
Action Planned

The Minister for Policing will write to the National Policing Lead for Custody, Chief Constable to raise the matter with Chief Constables across England and Wales. The College of Policing is leading a programme of work aiming to set a national framework clarifying the roles and responsibilities of health and policing partners to maintain safety in mental health settings. (AI summary)

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RECEIVED 1 2 SEP 2016 Home Sacretary 2 Marsham Stree: Londo: SWIP 4DF Home Office MN. ~puv uk/hcme office Alan P Walsh Area Coroner Manchester West By' e-mail June 2016 uI) CASE OF JOYCE CARNEY Thank you for your letter of 8 April, covering your report under Regulation 28 regarding the sad circumstances surrounding the death of Joyce Carney: The arrest, detention and supervision of individuals by police whilst are patients in hospital is an operational consideration for the chief officer of each police force. In carrying out their duties, the police should follow the College of Policing Authorised Professional Practice (APP) Detention and Custody, which covers risk assessments when a person is detained in non-police custody settings, including hospitals. The College have also produced dedicated APP on risk, which focuses on planning for, and anticipating, risk in a variety of operational-contexts_ It is important that the police adhere to Authorised Professional Practice in these circumstances to avoid these sorts 0f tragedies_ It is for this reason that have asked the Minister for Policing, Fire, Criminal Justice and Victims to write to the National Policing Lead for Custody, Chief Constable] to raise this matter with Chief Constables across England and Wales. They must be able to satisfy themselves that the relevant procedures , including risk assessments, are in place Police officers regularly attend health settings , for a variety of purposes, and you raise the important issue of how work with NHS organisations to manage any risks in those settings safely. agree with you that it is important for those agencies to come together to make sure that the right relationships and precautions are in place in their locality.. This case highlights the importance of that working, and_ the Minister will also be raising this. they they joint

You may be interested to know that the College of Policing is 'leading a programme of work aiming to set a national framework clarifying the roles and responsibilities of health and policing partners to maintain safety in mental health settings. understand that second phase of this work , starting later this year will broaden the consideration t0 all health settings. Hopefully this will ensure a consistent approach to managing risk when the police attend any health setting: AP SA suely The Rt Hon Theresa MP May

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Report details

Reference
2016-0140
Date of report
7 April 2016
Coroner
Alan Walsh
Coroner area
Manchester West

Responses identified

Responses identified 3 of 5
All listed responses identified

Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 2 Jun 2016 (estimated).

Sent to

Department of Health and Social Care
Greater Manchester Police
Home Office
Leigh NHS Foundation Trust
Wrightington Wigan

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