Major Incident training for North West Fire Control staff
Manchester Arena Inquiry · Manchester Arena Inquiry: Volume 2: Emergency Response · Issued 3 November 2022
Government responseUK Government: Accepted (Nov 2025)
DeliveryCabinet Office says in progress (Feb 2026)
Recommendation, verbatim from the inquiry
●Inquiry recommendation
All North West Fire Control staff should be trained on the best practices for responding to a Major Incident, as identified through its participation in exercises. North West Fire Control should ensure that learning is kept under review.
Manchester Arena Inquiry, Manchester Arena Inquiry: Volume 2: Emergency Response · 3 Nov 2022 Source PDF →
Published evidence summary
AI-generated evidence summary
The Inquiry recommended that all North West Fire Control staff receive major incident training. In February 2026, the Cabinet Office reported that major incident training and awareness for control room staff was "progressing well", with many services routinely incorporating control staff into training plans and response exercises (Cabinet Office, Feb 2026). The update refers to control room services generally, while North West Fire Control specifically and keeping learning under review are not mentioned in the sources (Cabinet Office, Feb 2026). Earlier, the UK Government accepted the recommendation in full in November 2025 (Cabinet Office response, Nov 2025).
AI-generated summary of the record on this page, checked by a second model and automatic checks, 5 Oct 2026.
Government response
●UK Government · Accepted · 14 Nov 2025
Accepted in full
Response document: Manchester Arena Inquiry recommendations (GOV.UK page linking to the Manchester Arena Inquiry Recommendations Dashboard)
Delivery
●Cabinet Office says in progress · 27 Feb 2026
Training and awareness around major incidents for Control Room staff is widely reported as progressing well. Many services have incorporated Control staff routinely into training plans, for example exercising and testing response to a fire in a tall building or an MTA incident where high demand and volume of 999 calls are being received.
Earlier statements on delivery (0)
●Cabinet Office · 14 Nov 2025
Training and awareness around major incidents for Control Room staff is widely reported as progressing well. Many services have incorporated Control staff routinely into training plans, for example exercising and testing response to a fire in a tall building or an MTA incident where high demand and volume of 999 calls are being received.
From: Manchester Arena Inquiry Recommendations Dashboard, original version (data file)
Published evidence
●JESIP · 1 Apr 2024
JESIP Joint Doctrine updated to v3.1 (April 2024) following inquiry findings on interoperability failures. Operation Plato reformed to cover all terrorist attack types, not just firearms. Emphasis extended beyond command-level to frontline responders.
JESIP Joint Doctrine Version 3.1, April 2024View source →
How this page is built
The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.