Nineteenth Report - Protecting consumers from unsafe products

The OPSS has struggled to reach some businesses and consumers to prevent harm being caused by unsafe products. Businesses are responsible for ensuring that the products they make and sell are safe. The OPSS and local regulators therefore rely on … Read more The OPSS has struggled to reach some businesses and consumers to prevent harm being caused by unsafe products. Businesses are responsible for ensuring that the products they make and sell are safe. The OPSS and local regulators therefore rely on influencing businesses to ensure they comply with the rules. Despite issuing guidance and advice, the OPSS has found that 24% of businesses remain unaware of their product safety responsibilities. The OPSS struggles to reach smaller firms, such as home sellers, and to influence or support them to follow the relevant product safety regulations. The OPSS also aims to communicate directly and indirectly with consumers and make them aware of product safety risks, for example to encourage them to avoid buying unsafe goods, respond to recalls or use products correctly. However, only 17% of surveyed consumers consider product safety when making purchases. People from lower socio-economic groups may be at greater risk from unsafe products if they are more likely to purchase cheap or fake goods. The OPSS does not know which consumer groups are most at risk from unsafe products or how to reach these groups to make them aware of the potential dangers. Recommendation: The OPSS should develop a detailed plan for proactively communicating with and influencing industry and consumers. This should set out how different industry and consumer groups, including vulnerable and hard to reach demographics, will be targeted using different approaches. Show less

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The government has not yet set out a clear vision and detailed plan for the future of UK product safety regulation. As well as ensuring there are the right skills and resources in place, it is also important for government … Read more The government has not yet set out a clear vision and detailed plan for the future of UK product safety regulation. As well as ensuring there are the right skills and resources in place, it is also important for government to have a clear strategy to ensure the regulatory regime is fit for purpose now and in the future. Developments in product technologies and consumers buying products online have resulted in new and changing risks to consumers. The UK’s exit from the EU also has implications for the wider regulatory framework—as well as repatriated regulatory functions previously carried out at EU level, the UK will no longer recognise the EU’s CE mark signifying compliance with standards, and there will be an expected increase in goods checking at the border. There are serious concerns over the sustainability of local Trading Standards services, the OPSS will need to contend with all of these issues while also taking on responsibility for regulating the safety of construction products. The government has consulted on a review of the product safety regime but has not yet set out its vision for how the OPSS, and wider regulatory system, will address these challenges, including whether and when the OPSS should become independent of the Department with its own statutory duties and powers. Recommendation: In their update to the Committee on the product safety review, the Department and OPSS should set out a timetable for the next UK product safety regulatory strategy. This strategy should set out clearly what type of regulatory system the UK will adopt to best combat the challenges it faces, and consider at what point the OPSS would be most effective as an independent regulator. 8 Protecting consumers from unsafe products 1 The OPSS’s regulatory operations Show less

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There is insufficient coordination between the OPSS, local authorities and other parts of government. The OPSS works with a range of organisations to protect consumers from unsafe products, but the regulatory system is not well coordinated. The OPSS does not have a full picture of investigation and enforcement activity 6 …

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Gaps in the regulatory framework make it harder to protect consumers from new risks presented by online marketplaces and emerging technologies. People increasingly purchase goods online, including through online marketplaces such as Amazon, eBay and Etsy which are now used by nine in ten adults who use the internet. Online …

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The regulatory system is lacking capacity and skills to meet the challenges it faces. Regulators need enough resources and the right mix of capabilities to be effective. Local authority Trading Standards services are a key element of the regime, as they still conduct most investigation and enforcement of product safety …

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On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department for Business, Energy and Industrial Strategy (the Department), including its Office for Product Safety and Standards (the OPSS), on product safety regulation in the UK.1

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However, data and intelligence are essential resources for regulators to identify emerging risks more quickly and decide what action to take in response. The OPSS described to us some useful data sources, such as its cosmetics database and fire and accident data. However, the OPSS acknowledged it needs to collect …

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The OPSS’s lack of data has slowed its response to some serious areas of harm, such as small, high-powered magnets that led to 40 paediatric admissions in the UK in 2020 alone. Issues with these magnets have been reported for a number of years, but the OPSS did not initiate …

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The regulatory regime places responsibility on businesses to ensure the products they make and sell are safe. The OPSS therefore relies on influencing businesses to follow regulations and prevent harm being caused by unsafe products. Despite the OPSS’s work issuing advice and guidance, 24% of businesses are unaware of their …

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The OPSS also aims to communicate with consumers, directly and indirectly through other organisations, to encourage them to avoid buying unsafe goods and use products correctly. It has produced consumer safety campaigns on specific products, such as fireworks and Halloween costumes, and works with consumer groups to raise awareness on …

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The London Fire Brigade told us that low-income households may face higher product safety risks, as they are more likely to purchase cheaper or counterfeit products.20 The OPSS said it aims to ensure that all products sold in the UK are safe, regardless of what price they are sold at …

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The OPSS works with a range of organisations to protect consumers from unsafe products. For example, it provides expertise and support to local Trading Standards services and works with the British Standards Institution to help develop internationally- recognised product standards.22

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There is a gap in the coordination between local and national regulation. The OPSS does not have a full picture of investigation and enforcement activity undertaken by local Trading Standards services, and is therefore unable to align its work with local intervention.23 The OPSS recognised it has more work to …

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Responding to the key challenges the regulatory system faces requires collaboration with other government departments. For example, the Department told us of its engagement with the Department for Digital, Culture, Media and Sport regarding cyber- security threats in products that contain software. It also noted that it is working with …

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Written evidence from Which? highlighted the increasing importance of international cooperation to support product safety in the UK, particularly in relation to information sharing and enforcement cooperation. Which? suggested that this be achieved through trade negotiations and international organisations such as the OECD and the UN Conference on Trade and …

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The products consumers buy, and the way they buy them, are changing quickly. For example, internet sales as a proportion of total retail sales in the UK jumped from 27% in 2020 to 36% today—while this jump was likely related to the COVID-19 pandemic the OPSS expects the trend to …

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The OPSS explained that, under current legislation, online marketplaces are not responsible for the safety of products sold by third parties on their platforms. This responsibility remains with the individual product sellers, who may be small home sellers or businesses based overseas that are harder to reach to ensure compliance.31 …

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The OPSS estimated that 15% of products bought for the home now include ‘smart’ technology. Products that are connected to the internet create new product safety risks, such as cyber-security risks in the example of a baby monitor which could be subject to hacking. The Department and OPSS recognised such …

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The regulatory system for product safety is facing multiple new challenges that it will need the skills and resources to be able to respond to. For example: the OPSS and Trading Standards services will need to give greater consideration to how they regulate safety risks arising from product software and …

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The OPSS is still quite a new regulator with only a £14 million budget for product safety operations. The Department told us that it is providing additional funding for goods checking at the border, while the OPSS noted that additional resources and tools would be needed to effectively regulate the …

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Local authority Trading Standards services have experienced significant resourcing challenges, including a 39% real-terms reduction in funding in the past 10 years. The OPSS told us that services’ funding varies enormously throughout the UK, as some Trading Standards are very well resourced to tackle product safety risks while others do …

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As well as having the right skills and resources to address current and future challenges, it is important for government to have a clear strategy to ensure the overall regulatory regime is and remains fit for purpose. The OPSS will undertake a range of new regulatory functions following EU exit, …

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The OPSS’s review of the product safety regime, which it recently consulted on, is an opportunity for it and the Department to set a clear vision and strategy for the future of the regulatory regime. The recent call for evidence sought views on the current regulatory approach and whether it …

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There is also a question over the status and governance of the OPSS, and whether it could be more effective with its own independent duties and powers. It was originally set up as an office within the Department, rather than as a separate arms-length body or independent regulator, as the …

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