Source · Select Committees · Public Accounts Committee
Recommendation 16
16
The products consumers buy, and the way they buy them, are changing quickly.
Conclusion
The products consumers buy, and the way they buy them, are changing quickly. For example, internet sales as a proportion of total retail sales in the UK jumped from 27% in 2020 to 36% today—while this jump was likely related to the COVID-19 pandemic the OPSS expects the trend to continue.29 Online marketplaces, such as Amazon, eBay, and Etsy, are now used by an estimated nine in ten adults who use the internet and are a significant source of potential product safety harm.30
Government Response
A response document is linked to this report, dated 14 December 2021. Response attribution to this conclusion has not been verified. Read the response document ↗