Recommendation 11

The London Fire Brigade told us that low-income households may face higher product safety risks, as they are more likely to purchase cheaper or counterfeit products.20 The OPSS said it aims to ensure that all products sold in the UK are safe, regardless of what price they are sold at and who they are being used by. It has undertaken limited research into how particular groups, such as older people, interact with products. However, it recognised that it has not yet articulated more generally which consumer groups are more vulnerable to product safety risks, when they are vulnerable, and how it can work to inform people of these risks. The OPSS and the Department accepted that they had more work to do to develop a strategy in this area and will learn from other regulators where possible.21 OPSS coordination with regulatory partners