Source · Select Committees · Public Accounts Committee
60th Report - DWP follow-up: Autumn 2025
Public Accounts Committee
HC 1447
Published 9 January 2026
Conclusions (1)
16
Conclusion
Not Addressed
The quality of service that the Department provides matters because claimants rely on the accurate and timely payment of the benefits to which they are entitled to avoid or mitigate financial hardship. We noted in our January 2025 report on DWP Customer Service and Accounts 2023–24 that poor service can …
Government Response Summary
The government repeats the committee's statement.