Source · Select Committees · Public Accounts Committee
60th Report - DWP follow-up: Autumn 2025
Public Accounts Committee
HC 1447
Published 9 January 2026
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Sixtieth report from Session 2024-26 · published 1 Apr 2026
Recommendations & Conclusions
16
Conclusion
Not Addressed
Poor service quality creates financial hardship for claimants and additional departmental costs.
Conclusion
The quality of service that the Department provides matters because claimants rely on the accurate and timely payment of the benefits to which they are entitled to avoid or mitigate financial hardship. We noted in our January 2025 report on …
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Government Response Summary
The government repeats the committee's statement.
HM Treasury
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