Source · Select Committees · Public Accounts Committee
60th Report - DWP follow-up: Autumn 2025
Public Accounts Committee
HC 1447
Published 9 January 2026
Conclusions (1)
12
Conclusion
Deferred
In our October 2025 oral evidence session, the Department highlighted that there was never an economic model that said the length of the first meeting should be 50 rather than 30 minutes. It also emphasised that there was flexibility in the system, for example to allow for initial meetings to …
Government Response Summary
The department will be undertaking a qualitative research project to gather claimant insight on their experiences at the initial claimant commitment meeting. It will use the findings from this qualitative research alongside learning from the claimant commitment testing in its Pathfinder sites to consider the best way to provide support to claimants throughout their claim.