Source · Select Committees · Public Accounts Committee
60th Report - DWP follow-up: Autumn 2025
Public Accounts Committee
HC 1447
Published 9 January 2026
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Sixtieth report from Session 2024-26 · published 1 Apr 2026
Recommendations & Conclusions
18
Conclusion
Accepted in Part
DWP failing to meet targets for timely processing of new Personal Independence Payment claims.
Conclusion
In our report on DWP Customer Service and Accounts 2023–24, we highlighted that claimants of disability benefits, including Personal Independence Payment (PIP) and Employment and Support Allowance, were receiving an unacceptably poor service. One element of this was the 23 …
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Government Response Summary
The Department will write to the Committee to provide the requested data on PIP claim processing times by the end of March 2026, while standardising measures to 90% of cases cleared format; however, they will include it in the 2025-26 ARA.
HM Treasury
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19
Recommendation
Accepted in Part
Rising Personal Independence Payment caseload complicates existing multi-step application process.
Recommendation
The Department told us that it was important to take into account that, since the 75% target was set, the PIP caseload had gone up by more than 50%. In addition, it highlighted that the process of applying for PIP …
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Government Response Summary
The Department will write to the Committee to provide the requested data on PIP claim processing times by the end of March 2026, while standardising measures to 90% of cases cleared format; however, they will include it in the 2025-26 ARA.
HM Treasury
View Details →