DWP asserts no economic model dictates meeting length and highlights system flexibility.
In our October 2025 oral evidence session, the Department highlighted that there was never an economic model that said the length of the first meeting should be 50 rather than 30 minutes. It also emphasised that there was flexibility in the system, for example to allow for initial meetings to …
Government response. The department will be undertaking a qualitative research project to gather claimant insight on their experiences at the initial claimant commitment meeting. It will use the findings from this qualitative research alongside learning from the claimant commitment testing in its …
HM Treasury