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DWP follow-up: Autumn 2025

Status: Open Opened: 11 Sep 2025 8 recommendations 19 conclusions 1 report

The Public Accounts Committee will be following up recent scrutiny with the Department for Work and Pensions (DWP) in autumn 2025, on various topics. The PAC’s July 2025 report on Jobcentres warned that government seemed complacent at the potential impact of a reduction in support for benefit claimants. Amid a shortfall of work coaches, and …

Clear

Reports

1 report
Title HC No. Published Items Response
60th Report - DWP follow-up: Autumn 2025 HC 1447 9 Jan 2026 27 Responded

Recommendations & Conclusions

2 items
18 Conclusion 60th Report - DWP follow-up: Autumn 2025 Accepted in Part

DWP failing to meet targets for timely processing of new Personal Independence Payment claims.

In our report on DWP Customer Service and Accounts 2023–24, we highlighted that claimants of disability benefits, including Personal Independence Payment (PIP) and Employment and Support Allowance, were receiving an unacceptably poor service. One element of this was the 23 Committee of Public Accounts, DWP Customer Service and Accounts 2023–24, …

Government response. The Department will write to the Committee to provide the requested data on PIP claim processing times by the end of March 2026, while standardising measures to 90% of cases cleared format; however, they will include it in the 2025-26 …
HM Treasury
19 Recommendation 60th Report - DWP follow-up: Autumn 2025 Accepted in Part

Rising Personal Independence Payment caseload complicates existing multi-step application process.

The Department told us that it was important to take into account that, since the 75% target was set, the PIP caseload had gone up by more than 50%. In addition, it highlighted that the process of applying for PIP involved a number of steps which all took time. The …

Government response. The Department will write to the Committee to provide the requested data on PIP claim processing times by the end of March 2026, while standardising measures to 90% of cases cleared format; however, they will include it in the 2025-26 …
HM Treasury

Oral evidence sessions

1 session
Date Witnesses
30 Oct 2025 Barbara Bennett · Department of Work and Pensions, Helen Wylie · Department of Work and Pensions, Sir Peter Schofield KCB · Department for Work and Pensions View ↗

Correspondence

2 letters
DateDirectionTitle
20 Apr 2026 To cttee Letter from the Permanent Secretary of the Department for Work and Pensions to …
24 Nov 2025 To cttee Letter from the Permanent Secretary at the Department of Work and Pensions rela…