The Department did not know enough about its claimants to understand what support they needed...
The Department did not know enough about its claimants to understand what support they needed and how many eligible claimants would go on to participate in Restart. The Department’s work coaches know a lot about their claimants, but much of this information is recorded as freeform text on a person’s …
Government response. The government acknowledges the value of testing assumptions prior to procurement but notes that trials can take up to two years to complete. The department will need to assess and balance the risks and opportunities when determining the right approach.
HM Treasury