Patient dignity and privacy
Failure to ensure suitable arrangements are in place to consider and respect the dignity, privacy, and independence of people using care services.
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
CQC action
93match
Salford Royal Hospital
The service must ensure patients are treated with dignity and respect and ensure the privacy for patients is maintained, particularly for those cared for on the corridor.
Matched on
terms: dignity, patient, privacy
CQC action
93match
Rochdale Infirmary
The service must ensure patients are treated with dignity and respect and ensure the privacy for patients is maintained, particularly for those cared for on the corridor.
Matched on
terms: dignity, patient, privacy
CQC action
89match
The York Hospital
The service must ensure their new ED environment does not compromise the fundamental standards of care staff can provide to patients and protects their privacy and dignity.
Matched on
terms: dignity, patient, privacy
CQC action
89match
Scarborough Hospital
The service must ensure their new ED environment does not compromise the fundamental standards of care staff can provide to patients and protects their privacy and dignity.
Matched on
terms: dignity, patient, privacy
Inquiry recommendation
86match
P2-22 - Independent sector SOPs for deceased patients
Independent sector healthcare providers should ensure that there are Standard Operating Procedures and policies in place to protect the security and dignity of any patients that die under their care. Wherever possible, deceased patients' rooms should be kept locked. Providers should also ensure that staff are aware of the need to protect the security and dignity of deceased...
Matched on
terms: dignity, patient
CQC action
85match
Westmorland General Hospital
The service must ensure that privacy and dignity of patients is maintained, particularly when patients are in non-designated cubicle areas.
Matched on
terms: dignity, patient, privacy
CQC action
85match
The Royal Oldham Hospital
The trust must ensure the service maintains patients’ privacy and dignity at all times on the corridors when undertaking confidential conversations, assessments and providing treatment.
Matched on
terms: dignity, patient, privacy
CQC action
85match
Queen's Hospital
The service should consider making improvements to the children’s emergency department’s mental health rooms to protect the dignity and privacy of patients.
Matched on
terms: dignity, patient, privacy
CQC enforcement action
85match
Warning Notice: University Hospitals of Morecambe Bay NHS Foundation Trust
The Care Quality Commission (CQC) issued two formal warning notices to University Hospitals of Morecambe Bay NHS Foundation Trust. Following investigation visits, inspectors found that patients were not always monitored appropriately at the Royal Lancaster Infirmary and Furness General. Additionally, patients were not always afforded privacy and dignity or placed on mixed sex accommodation in the clinical decisions...
Matched on
terms: dignity, patient, privacy
CQC action
81match
The Princess Royal Hospital
The trust should ensure the privacy and dignity of all patients is maintained at all times.
Matched on
terms: dignity, patient, privacy
CQC action
81match
The County Hospital
The trust should ensure the privacy and dignity of all patients is maintained at all times.
Matched on
terms: dignity, patient, privacy
CQC action
81match
Royal Sussex County Hospital
The trust should ensure that patients’ privacy and dignity are supported when being moved by following surgery.
Matched on
terms: dignity, patient, privacy
CQC action
81match
Royal Shrewsbury Hospital
The trust should ensure the privacy and dignity of all patients is maintained at all times.
Matched on
terms: dignity, patient, privacy
CQC enforcement action
81match
Warning Notice: Barts Health NHS Trust
The Care Quality Commission (CQC) issued a warning notice to Barts Health NHS Trust following an inspection of Whipps Cross University Hospital's urgent and emergency services in July. CQC found people experienced very long waits in the emergency department, leading to risks to their safety, privacy, and dignity, and were not always triaged in a safe and timely...
Matched on
terms: dignity, privacy
CQC enforcement action
80match
Warning Notice: Brighton and Sussex University Hospitals NHS Trust
CQC issued a Warning Notice to Brighton and Sussex University Hospitals NHS Trust requiring significant improvements by 30 August in three areas. Inspectors found that the trust's systems to assess, monitor, and minimise risks to people receiving care and treatment were not operating effectively. There were also ineffective systems to ensure the care, privacy and dignity of patients,...
Matched on
terms: dignity, patient, privacy
Inquiry recommendation
78match
P1-17 - Deceased treated with same dignity as patients
Maidstone and Tunbridge Wells NHS Trust must treat the deceased with the same due regard to dignity and safeguarding as it does its other patients.
Matched on
terms: dignity, patient
Inquiry recommendation
78match
P2-24 - Anatomical education security and dignity policies
All organisations providing anatomical education and training using donors should make sure that policies and procedures are in place to ensure the security and dignity of donors. These should include: security and access policies and the auditing of security and access measures such as swipe card access, CCTV and access to the locations where donors are kept; governance...
Matched on
terms: dignity
HSSIB recommendation
77match
Healthcare provision in prisons: continuity of care
HSSIB recommends that HM Prison and Probation Service standardises the approach to the provision of prison officer escorts for outpatient appointments to protect the dignity of patients and reduce variability of escort slots. This will assist in reducing the likelihood of patients refusing to attend healthcare appointments, while balancing appointment availability, thus improving the continuity and equality of...
Matched on
terms: dignity, patient
HSSIB recommendation
74match
Mental health inpatient settings: Creating conditions for the delivery of safe and therapeutic care to adults — HSSIB
HSSIB recommends that NHS England, working with relevant stakeholders, develops guiding principles for providers of mental health inpatient care to support local decision making when accommodating patients, including patients who are transgender and non-binary. This is to ensure a provider’s equality and human rights obligations are considered, and all patients are cared for in environments where they feel...
Matched on
terms: patient
CQC enforcement action
74match
Conditions Imposed: Portsmouth Hospitals NHS Trust
The Care Quality Commission issued a Warning Notice to Portsmouth Hospitals NHS Trust, requiring improvements in safety, patient consent, dignity and respect, safeguarding, and overall leadership. Concurrently, CQC placed six conditions on the trust's registration, mandating specific actions to ensure patient safety. These actions followed inspections that identified concerns in medical care services, particularly for frail older people...
Matched on
terms: dignity, patient
PFD report
73match
Barbara Cooke
Inadequate staffing at Waxham House impacted timely personal care and dignity, alongside insufficient protocols for chasing district nurses. St Mary's Hospital lacked systems for recording and reporting safeguarding alerts for inpatients.
Matched on
terms: dignity, patient
HSSIB recommendation
73match
Investigation report: Mental health inpatient settings - out of area placements
Mental health inpatient services can improve patient safety by offering advocacy to all mental health inpatients at the point of admission, and ensuring that the patient’s decision about whether or not to have an advocate is continually reviewed as their treatment continues and needs may change. This can ensure that patients’ needs and views are taken into account...
Matched on
terms: patient
GIRFT recommendation
73match
Radiology
Trusts should review facilities and processes to ensure that patients are safe and are treated with dignity and respect at all times.
Matched on
terms: dignity, patient
CQC action
73match
William Harvey Hospital
The trust must ensure patients are always treated with dignity and respect, including during medical and clinical assessments when in overcrowded areas.
Matched on
terms: dignity, patient
CQC action
73match
Queen Elizabeth The Queen Mother Hospital
The trust must ensure patients are always treated with dignity and respect, including during medical and clinical assessments when in overcrowded areas.
Matched on
terms: dignity, patient
HSSIB recommendation
72match
Healthcare provision in prisons
HSSIB recommends that HM Prison and Probation Service standardises the approach to the provision of prison officer escorts for outpatient appointments to protect the dignity of patients and reduce variability of escort slots. This will assist in reducing the likelihood of patients refusing to attend healthcare appointments, while balancing appointment availability, thus improving the continuity and equality of...
Matched on
terms: dignity, patient
Inquiry recommendation
70match
P2-32 - Ambulance policies on deceased security and dignity
NHS ambulance services should also have policies regarding the security and dignity of the deceased, including when the deceased should be covered and/or secured. NHS England should monitor that such policies are in place.
Matched on
terms: dignity
Committee recommendation
70match
#14 - Healthcare practitioners insufficiently understand reproductive health treatment options and their impact on patients.
Healthcare practitioners lack sufficient understanding of the range and suitability of treatment options available to treat reproductive health conditions. Too often conditions are viewed through the prism of fertility which, while a necessary consideration, should not be the only factor influencing a clinician’s judgement. There is also an evident lack of empathy in primary care around the adverse...
Matched on
terms: patient
Committee recommendation
70match
#19 - Create new Establishment Payment for community pharmacies to develop patient consultation spaces.
We recommend the creation of a new “Establishment Payment” to be paid to eligible community pharmacies to support the development of consultation spaces for patients. This funding should be targeted at pharmacies that are the most reliant on NHS work as their main source of income and could be linked to a commitment to provide an agreed level...
Matched on
terms: patient
PFD report
69match
Tamara Davis
The coroner raised concerns about the ongoing practice of treating patients in undesignated hospital corridors when the Emergency Department exceeds capacity, leading to a lack of privacy, toilet facilities, and confidentiality for patients.
Matched on
terms: patient, privacy
GIRFT recommendation
69match
Children and Young People's Mental Health Services
All provider organisations must focus on reducing the incidence of restraint, prone restraint, and seclusion and should: • Ensure levels of restraint in the CYP inpatient population are no higher than in the adult inpatient population. • Have a clear plan in place to reduce incidents of restraint and seclusion. Improvement activity should be based on benchmarking with...
Matched on
terms: patient
Detention investigation recommendation
69match
Assessment of government progress in implementing the report on the welfare in detention of vulnerable persons - Rec...
Waiting environments for medication distribution should be reviewed to ensure privacy and dignity, and support personal safety.
Matched on
terms: dignity, privacy
HSSIB recommendation
69match
Workforce and patient safety: primary and community care co-ordination for people with long-term conditions
Health and care organisations can improve patient safety by allocating a point of contact for patients and/or their carers when people are discharged from services out of normal working hours. This will ensure patients and their carers are able to escalate any concerns relating to their ongoing care and drive improvements in care co-ordination.
Matched on
terms: patient
Committee recommendation
66match
#22 - Implement policies ensuring separate spaces for reproductive health and obstetrics patients during investigations/treatment
NHS England should implement policies to ensure there are separate spaces for patients undergoing investigations or treatment for reproductive health conditions and obstetrics patients. (Paragraph 91) Waiting lists
Matched on
terms: patient
Committee recommendation
66match
#16 - NHS fails patients during routine reproductive procedures, neglecting duty of care and pain management.
The NHS is failing many patients who undergo routine reproductive healthcare procedures such as hysteroscopy, IUD fitting and cervical screening. In too many cases, we find that a duty of care from gynaecologists and other medical practitioners is absent. Women are being pressured into enduring severe pain and find that they are ignored or belittled by those charged...
Matched on
terms: patient
PFD report
65match
Marina Young
A&E management lacked timely alerts for prolonged patient stays and adequate assessment of complex care needs. Concerns also related to insufficient nurse knowledge of basic asthma assessments and a failure to escalate problems to senior nursing staff.
Matched on
terms: patient
HSSIB recommendation
65match
Patient care in temporary care environments
Does your organisation ensure that patients in temporary care environments are regularly engaged with to ensure that they have food, water, are comfortable, understand what is happening to them and what the plan is going forward?
Matched on
terms: patient
Inquiry recommendation
65match
P2-33 - Ambulance photography policies
Every NHS ambulance service must put policies in place regarding taking photographs of deceased patients, including any circumstances in which this may be required, and ensure that ambulance staff are aware of these and comply with them.
Matched on
terms: patient
Inquiry recommendation
65match
P2-23 - Independent sector accompanied access to deceased
Independent sector healthcare providers should ensure that only people who have a legitimate reason to access a room that contains a deceased patient do so, even if they are staff members, and that they are always accompanied.
Matched on
terms: patient
Inquiry recommendation
65match
P2-5 - Operational barriers including device restrictions
All NHS trusts should consider putting in place systemic operational barriers that prevent the security and dignity of deceased people being compromised. An example of this would be implementation of a rule that prevents electronic devices such as phones or cameras being taken into a mortuary, other than for approved reasons.
Matched on
terms: dignity
CQC action
65match
Orpington Hospital
The trust should ensure that staff provide care and treatment in ways which have regard and respect for the individual needs of patients, and in a manner, which is not degrading.
Matched on
terms: patient
IMB recommendation
64match
North West and Midlands STHF (2025)
The Board is concerned at the practice of leaving detained people in the CWA, and recommends that they should always be afforded the dignity, privacy and relative comfort of being moved into the holding room where there are toilets and other facilities to help them rest while being detained (see section 5/Fair and humane treatment).
Matched on
terms: dignity, privacy
Article 2 learning point
64match
Mr Everest — HMP Altcourse - LP 20
The prison must ensure that when a prisoner is on a bed watch in hospital and in a poor state of health, following an incident of life threatening self-harm, they achieve a balanced risk assessment of the need to have prison officers present to protect the public and the prisoner’s dignity and privacy. The family’s views should be...
Matched on
terms: dignity, privacy
LGO / SPSO decision
64match
201401305 - A Dentist in the Lothian NHS Board area
Mrs C complained that part of her dental work was provided on a private basis without her prior knowledge or consent. She said that she was not given a written treatment plan or cost comparison before the treatment was carried out. The dentist said that Mrs C was given a verbal explanation of the treatment options available to...
Matched on
terms: patient
CQC enforcement action
64match
Warning Notice: Chesterfield Royal Hospital NHS Foundation Trust
The Care Quality Commission (CQC) has told Chesterfield Royal Hospital NHS Foundation Trust it must make urgent improvements to comply with the national standards of quality and safety. This follows an unannounced inspection where inspectors found that people were not always provided with a choice of suitable food and drink, and that people’s dignity was not always respected....
Matched on
terms: dignity
Inquiry recommendation
62match
75 - Time and privacy to reflect
Ensuring relatives have sufficient time, privacy and support to reflect upon the request for consent to an HPM or the retention of organs following a CPM or an HPM.
Matched on
terms: privacy
Inquiry recommendation
62match
R85 - RQIA communication with patients
RQIA needs to spend proportionately more time talking to patients/residents, and its staff need to be trained in specific communication techniques such as Makaton and Talking Mats.
Matched on
terms: patient
Committee recommendation
62match
#46 - Sick leave inadequate for miscarriage support, lacking confidentiality, dignity, and sufficient pay
conclusion Sick leave is an inappropriate and inadequate form of employer support in the aftermath of a miscarriage or pregnancy loss. It does not afford women adequate confidentiality or dignity and puts them at high risk of employment discrimination. The low rate of Statutory Sick Pay means that many women and their partners simply cannot afford to take...
Matched on
terms: dignity
Scottish FAI
62match
James Maughland
Hospitals (other than psychiatric hospitals) should review how they deal with the admission of patients with learning disability or mental illness and devise a protocol for identifying such patients and to ensure that there is proper communication with them not only on admission but throughout their stay in such hospitals. Where there is a patient in a general...
Matched on
terms: patient
PFD report
61match
Billie Lord
The coroner noted that three-bedded dormitory accommodation at the Campbell Centre was inappropriate for mental health patients, causing additional stress, and recommended a review of the facilities to meet modern standards.
Matched on
terms: patient