Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202412006 | Tayside NHS Board | Health | Upheld | 1 Feb 2026 |
| 202311694 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 May 2025 |
| 202307268 | West Lothian Health and Social Care Partnership | Health and Social Care | Resolved / Early Resolution | 1 Jul 2024 |
| 202109957 | Clackmannanshire Council | Local Government | Not Upheld | 1 Mar 2024 |
| 202108741 | A Medical Practice in the Lanarkshire NHS Board area | Health | Upheld | 1 Oct 2023 |
| 202002615 | The Highland Council | Local Government | Upheld | 1 Apr 2023 |
| 202101331 | Highland NHS Board | Health | Not Upheld | 1 Mar 2023 |
| 202005412 | Scottish Government | Scottish Government | Partly Upheld | 1 May 2022 |
| 202001347 | North Lanarkshire Council | Local Government | Resolved / Early Resolution | 1 Jan 2022 |
| 202001625 | North Lanarkshire Council | Local Government | Upheld | 1 Aug 2021 |
| 202000242 | Scottish Prison Service | Prisons | Partly Upheld | 1 Aug 2021 |
| 202001363 | Forth Valley NHS Board | Health | Partly Upheld | 1 Jul 2021 |
| 202000782 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jul 2021 |
| 201803981 | Scottish Government D-G Learning & Justice | Scottish Government | Upheld | 1 May 2021 |
| 201904053 | Scottish Government | Scottish Government | Partly Upheld | 1 May 2021 |
| 201902383 | East Lothian Council | Local Government | Upheld | 1 Jan 2021 |
| 201905247 | Scottish Government | Scottish Government | Upheld | 1 Nov 2020 |
| 201902648 | Grampian NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201903195 | North Lanarkshire Council | Local Government | Not Upheld | 1 Jun 2020 |
| 201805380 | An NHS Board | Health | Upheld | 1 Jun 2020 |
| 201810995 | Scottish Borders Council | Local Government | Not Upheld | 1 Jun 2020 |
| 201904096 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Jun 2020 |
| 201806790 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Mar 2020 |
| 201803480 | Argyll and Bute Council | Local Government | Not Upheld | 1 Nov 2019 |
| 201802500 | Dundee City Council | Local Government | Partly Upheld | 1 Jul 2019 |
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