Source · SPSO (Scottish Public Services Ombudsman)

West Lothian Health and Social Care Partnership

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 202307268 Sector Health and Social Care Category Kinship care Decided 01 July 2024

Care leaver transition to adult services Underinvestment in Children's Social Care

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Summary

C, a support and advocacy worker, complained on behalf of their client (A) regarding the partnership's decision not to backdate kinship care allowance. The partnership confirmed that they had reviewed matters in light of new Scottish Government guidance and would be willing to apologise to A and calculate the allowance due. C confirmed that this would resolve the complaint and we closed our investigation.

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Reference	Date	Summary	Outcome
202101174	01 Nov 2022	C complained about the care and treatment their parent (A) received from the partnership. A was referred to the partnership’s …	Upheld
202101735	01 Jun 2022	C complained about the standard of support provided by the partnership following their adoption of their child. C lived in …	Upheld

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West Lothian Health and Social Care Partnership

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