Source · SPSO (Scottish Public Services Ombudsman)

Lothian NHS Board - Acute Division

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201806790 Sector Health Category clinical treatment / diagnosis Decided 01 March 2020

View NHS Lothian scorecard

Full decision

Summary

Mrs C complained about the care and treatment provided to her late husband (Mr A) who had a rare and aggressive form of bladder cancer. Mr A received care and treatment at the Royal Infirmary of Edinburgh and the Western General Hospital.

We took independent advice from urology (specialism that deals with the male and female urinary tract, and the male reproductive organs), oncology (cancer) and general surgery advisers. We found that the time taken to investigate and begin treatment for Mr A's bladder cancer was reasonable and in accordance with the Scottish Government's cancer waiting time targets. We also found that chemotherapy treatment commenced within a reasonable timescale. The level of information about treatment options, including their risks and benefits, provided to Mr A was also reasonable. This included sufficient information about the specific risk of pulmonary embolism (a clot in the blood vessel that transports blood from the heart to the lungs), a complication Mr A subsequently experienced.

In the context of Mr A's rapid deterioration, the level of planning for end of life care was reasonable. When Mr A subsequently experienced bowel obstruction, it was reasonable that he was treated on a surgical ward. While Mr A's pain was difficult to manage, the attempts by the clinical team were reasonable, as was the aim to discharge Mr A home. When Mr A's condition deteriorated, he was transferred to a hospice without unreasonable delay.

We did not uphold Mrs C's complaints.

Related reading

View Decision Report 201806790 as a PDF (24.5 KB) Updated: March 18, 2020

View original on SPSO (Scottish Publ… website

Other decisions involving Lothian NHS Board - Acute Division

Reference Date Summary Outcome
202301188 01 Dec 2024 C complained that Lothian NHS Board (Board 1) unreasonably failed to maintain records of specialist advice they provided to another … Partly Upheld
202301420 01 Nov 2024 C complained that the board failed to provide them with appropriate orthopaedic (specialists in the treatment of diseases and injuries … Not Upheld
202208872 01 Nov 2024 C complained about the care and treatment that their late parent (A) received while in hospital. A suffered a fall … Upheld
202303330 01 Sep 2024 C complained about the care and treatment that they received from the board. C underwent a left total hip replacement … Upheld
202208467 01 Sep 2024 C complained about the nursing care and treatment provided to their late parent (A). A had a fall during an … Upheld
View all decisions for this organisation