Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202410343 | Scottish Ambulance Service | Health | Upheld | 1 Jan 2026 |
| 202304529 | Scottish Ambulance Service | Health | Not Upheld | 1 Aug 2025 |
| 202206802 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2024 |
| 202209883 | Scottish Ambulance Service | Health | Upheld | 1 Apr 2024 |
| 202203262 | Scottish Ambulance Service | Health | Upheld | 1 Mar 2024 |
| 202110696 | Scottish Ambulance Service | Health | Upheld | 1 Feb 2024 |
| 202102932 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2023 |
| 202107689 | Scottish Ambulance Service | Health | Upheld | 1 Aug 2023 |
| 202107634 | A Medical Practice in the Lanarkshire NHS Board area | Health | Upheld | 1 Jun 2023 |
| 202102737 | Scottish Ambulance Service | Health | Upheld | 1 Dec 2022 |
| 202006236 | Scottish Ambulance Service | Health | Not Upheld | 1 Aug 2022 |
| 202000766 | Scottish Ambulance Service | Health | Upheld | 1 Jun 2022 |
| 202007781 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2022 |
| 201903984 | Scottish Ambulance Service | Health | Partly Upheld | 1 May 2022 |
| 202104233 | Scottish Ambulance Service | Health | Not Upheld | 1 Feb 2022 |
| 202007782 | NHS 24 | Health | Partly Upheld | 1 Sep 2021 |
| 201904012 | Scottish Ambulance Service | Health | Partly Upheld | 1 Jun 2021 |
| 201907499 | Scottish Ambulance Service | Health | Upheld | 1 Jun 2021 |
| 201900435 | Fife NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201911093 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2021 |
| 201909475 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2021 |
| 202000080 | Scottish Ambulance Service | Health | Not Upheld | 1 Oct 2020 |
| 201804510 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2020 |
| 201903349 | Scottish Ambulance Service | Health | Not Upheld | 1 Jul 2020 |
| 201809644 | Scottish Ambulance Service | Health | Partly Upheld | 1 Jul 2020 |
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