Source · SPSO (Scottish Public Services Ombudsman)

Scottish Ambulance Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 202000080 Sector Health Category clinical treatment / diagnosis Decided 01 October 2020

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Clinical negligence harms learning Inaccurate and inaccessible patient records

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Summary

C complained about the care and treatment provided to them by Scottish Ambulance Service (SAS) when they called for an ambulance after they had bleeding following the removal of a lesion earlier that day.

We took independent advice from an appropriately qualified adviser. We found that the care and treatment provided to C by SAS was of a reasonable standard. C was given appropriate advice from the call handler, the ambulance was dispatched and arrived with C in a timely manner. We also found that the ambulance crew's assessment of C's wound was reasonable. Therefore, we did not uphold C's complaint.

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Scottish Ambulance Service

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