Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201709322 | Tayside NHS Board | Health | Upheld | 1 Nov 2019 |
| 201808122 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Nov 2019 |
| 201807280 | Highland NHS Board | Health | Partly Upheld | 1 Nov 2019 |
| 201811044 | Care Inspectorate | Scottish Government and Devolved Administration | Not Upheld | 1 Nov 2019 |
| 201803661 | Grampian NHS Board | Health | Not Upheld | 1 Nov 2019 |
| 201804379 | Tayside NHS Board | Health | Partly Upheld | 1 Nov 2019 |
| 201902666 | A Medical Practice in the Lothian NHS Board area | Health | Not Upheld | 1 Nov 2019 |
| 201807198 | Borders NHS Board | Health | Not Upheld | 1 Nov 2019 |
| 201811034 | Forth Valley NHS Board | Health | Upheld | 1 Nov 2019 |
| 201901653 | Lanarkshire NHS Board | Health | Not Upheld | 1 Nov 2019 |
| 201803746 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Nov 2019 |
| 201806264 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Nov 2019 |
| 201807417 | University of Edinburgh | Education | Upheld | 1 Nov 2019 |
| 201708468 | Grampian NHS Board | Health | Upheld | 1 Nov 2019 |
| 201802780 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Oct 2019 |
| 201807032 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Oct 2019 |
| 201807167 | Scottish Prison Service | Prisons | Upheld | 1 Oct 2019 |
| 201810244 | Scottish Prison Service | Prisons | Upheld | 1 Oct 2019 |
| 201804660 | Clackmannanshire Council | Local Government | Upheld | 1 Oct 2019 |
| 201800565 | West Lothian Council | Local Government | Not Upheld | 1 Oct 2019 |
| 201700916 | Scottish Prison Service | Prisons | Upheld | 1 Oct 2019 |
| 201810874 | Aberdeenshire Council | Local Government | Resolved / Early Resolution | 1 Oct 2019 |
| 201700430 | University of Glasgow | Education | Upheld | 1 Oct 2019 |
| 201802724 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Oct 2019 |
| 201804250 | University of St Andrews | Education | Not Upheld | 1 Oct 2019 |