Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201804986 | Borders NHS Board | Health | Upheld | 1 Oct 2019 |
| 201800060 | A Medical Practice in the Lothian NHS Board area | Health | Partly Upheld | 1 Oct 2019 |
| 201804921 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Oct 2019 |
| 201804377 | Western Isles NHS Board | Health | Partly Upheld | 1 Oct 2019 |
| 201802124 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Oct 2019 |
| 201802964 | Highland NHS Board | Health | Not Upheld | 1 Oct 2019 |
| 201805015 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Oct 2019 |
| 201807051 | Sanctuary (Scotland) Housing Association Ltd | Local Government | Partly Upheld | 1 Oct 2019 |
| 201809343 | A Medical Practice in the Forth Valley NHS Board area | Health | Partly Upheld | 1 Oct 2019 |
| 201701825 | University of the West of Scotland | Education | Upheld | 1 Oct 2019 |
| 201704209 | Fife NHS Board | Health | Upheld | 1 Oct 2019 |
| 201700430 | University of Glasgow | Education | Upheld | 1 Oct 2019 |
| 201808010 | University of the West of Scotland | Education | Not Upheld | 1 Oct 2019 |
| 201900137 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Oct 2019 |
| 201802170 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Oct 2019 |
| 201802138 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Oct 2019 |
| 201707502 | Edinburgh Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Oct 2019 |
| 201802780 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Oct 2019 |
| 201807032 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Oct 2019 |
| 201804933 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Oct 2019 |
| 201802902 | Lothian NHS Board | Health | Not Upheld | 1 Oct 2019 |
| 201801882 | Tayside NHS Board | Health | Upheld | 1 Oct 2019 |
| 201809395 | Glasgow School of Art | Education | Partly Upheld | 1 Oct 2019 |
| 201804250 | University of St Andrews | Education | Not Upheld | 1 Oct 2019 |
| 201802724 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Oct 2019 |