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Care Inspectorate

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201811044 Sector Scottish Government and Devolved Administration Category failure to provide information Decided 01 November 2019

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Complaint record keeping failures

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Summary

Mrs C complained that after an inspection by the Care Inspectorate of the care service she runs was carried out, she was not given sufficient information regarding how to improve. She also complained that the Care Inspectorate failed to reasonably investigate her complaint.

We found that there was evidence that the Care Inspectorate had given Mrs C substantial feedback after the inspection and was offered further advice and support from both the inspector and team manager. We did not uphold this aspect of Mrs C's complaint.

In relation to complaint handling, we found that the Care Inspectorate handled Mrs C's complaint in line with their complaint handling procedures and therefore we did not uphold this aspect of Mrs C's complaint.

Related reading

View Decision Report 201811044 as a PDF (23.63 KB) Updated: November 20, 2019

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