Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201805028 | North Lanarkshire Council | Local Government | Partly Upheld | 1 Jun 2020 |
| 201808099 | Borders NHS Board | Health | Not Upheld | 1 Jun 2020 |
| 201900072 | Grampian NHS Board | Health | Partly Upheld | 1 Jun 2020 |
| 201803620 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jun 2020 |
| 201901820 | Edinburgh Napier University | Education | Not Upheld | 1 Jun 2020 |
| 201904131 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jun 2020 |
| 201803709 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jun 2020 |
| 201811033 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jun 2020 |
| 201808254 | A Medical Practice in the Highland NHS Board area | Health | Partly Upheld | 1 Jun 2020 |
| 201900773 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jun 2020 |
| 201900780 | Scottish Prison Service | Prisons | Partly Upheld | 1 Jun 2020 |
| 201805373 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Mar 2020 |
| 201804579 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Mar 2020 |
| 201806670 | The Water Industry Commission for Scotland | Water | Upheld | 1 Mar 2020 |
| 201807008 | Grampian NHS Board | Health | Not Upheld | 1 Mar 2020 |
| 201904120 | NHS 24 | Health | Not Upheld | 1 Mar 2020 |
| 201810404 | Golden Jubilee National Hospital | Health | Upheld | 1 Mar 2020 |
| 201806337 | Scottish Prison Service | Prisons | Not Upheld | 1 Mar 2020 |
| 201804948 | East Dunbartonshire Council | Local Government | Partly Upheld | 1 Mar 2020 |
| 201810306 | East Dunbartonshire Council | Local Government | Not Upheld | 1 Mar 2020 |
| 201805719 | Scottish Prison Service | Prisons | Upheld | 1 Mar 2020 |
| 201809739 | Fife Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Mar 2020 |
| 201810588 | West Lothian Council | Local Government | Not Upheld | 1 Mar 2020 |
| 201708630 | The Highland Council | Local Government | Partly Upheld | 1 Mar 2020 |
| 201709211 | Scottish Prison Service | Prisons | Partly Upheld | 1 Mar 2020 |