Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201806888 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Sep 2020 |
| 201808288 | Highland NHS Board | Health | Upheld | 1 Sep 2020 |
| 201906538 | Highland NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201801437 | Grampian NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201901223 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Upheld | 1 Sep 2020 |
| 201806426 | North Ayrshire Health and Social Care Partnership | Health and Social Care | Partly Upheld | 1 Aug 2020 |
| 201908559 | River Clyde Homes | Housing Associations | Partly Upheld | 1 Aug 2020 |
| 201901318 | Highland NHS Board | Health | Upheld | 1 Aug 2020 |
| 201807681 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Aug 2020 |
| 201909588 | Highland NHS Board | Health | Not Upheld | 1 Aug 2020 |
| 201900718 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Aug 2020 |
| 201901956 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Aug 2020 |
| 201906775 | Fife NHS Board | Health | Not Upheld | 1 Aug 2020 |
| 201810348 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Aug 2020 |
| 201900245 | North Ayrshire Council | Local Government | Upheld | 1 Aug 2020 |
| 201903205 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2020 |
| 201902265 | Shetland NHS Board | Health | Upheld | 1 Aug 2020 |
| 201901698 | Forth Valley NHS Board | Health | Not Upheld | 1 Aug 2020 |
| 201900785 | South Lanarkshire Council | Local Government | Partly Upheld | 1 Aug 2020 |
| 201810212 | Glasgow City Health and Social Care Partnership | Health and Social Care | Partly Upheld | 1 Aug 2020 |
| 201810430 | Dumfries and Galloway Council | Local Government | Partly Upheld | 1 Aug 2020 |
| 201903225 | Forth Valley NHS Board | Health | Upheld | 1 Aug 2020 |
| 201903373 | Dundee City Council | Local Government | Upheld | 1 Aug 2020 |
| 201904498 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2020 |
| 201810366 | Borders NHS Board | Health | Partly Upheld | 1 Aug 2020 |