Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201902479 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Oct 2020 |
| 201901145 | Business Stream | Water | Upheld | 1 Oct 2020 |
| 201907297 | Borders NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201704015 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201901364 | Fife NHS Board | Health | Upheld | 1 Oct 2020 |
| 201904995 | Dumfries and Galloway NHS Board | Health | Upheld | 1 Oct 2020 |
| 201800154 | University of Edinburgh | Education | Not Upheld | 1 Oct 2020 |
| 201805190 | Lothian NHS Board | Health | Upheld | 1 Oct 2020 |
| 201804741 | Highland NHS Board | Health | Partly Upheld | 1 Oct 2020 |
| 201901919 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Oct 2020 |
| 201806255 | Highland NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201904552 | Tayside NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201808030 | Orkney NHS Board | Health | Upheld | 1 Oct 2020 |
| 201810560 | Forth Valley NHS Board | Health | Partly Upheld | 1 Oct 2020 |
| 201808821 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201810303 | University of Dundee | Education | Partly Upheld | 1 Oct 2020 |
| 201803568 | Highland NHS Board | Health | Partly Upheld | 1 Oct 2020 |
| 201801911 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Oct 2020 |
| 201806908 | East Lothian Council | Local Government | Upheld | 1 Oct 2020 |
| 201803671 | Aberdeen City Council | Local Government | Partly Upheld | 1 Oct 2020 |
| 201903236 | Fife Council | Local Government | Upheld | 1 Oct 2020 |
| 202000080 | Scottish Ambulance Service | Health | Not Upheld | 1 Oct 2020 |
| 201806642 | Highland NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201810858 | Fife NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201909121 | A Medical Practice in the Aryshire and Arran NHS Board area | Health | Upheld | 1 Oct 2020 |