Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201904552 | Tayside NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201904995 | Dumfries and Galloway NHS Board | Health | Upheld | 1 Oct 2020 |
| 201907297 | Borders NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201901364 | Fife NHS Board | Health | Upheld | 1 Oct 2020 |
| 201704015 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Oct 2020 |
| 201903236 | Fife Council | Local Government | Upheld | 1 Oct 2020 |
| 201806908 | East Lothian Council | Local Government | Upheld | 1 Oct 2020 |
| 201803767 | Lanarkshire NHS Board | Health | Upheld | 1 Oct 2020 |
| 201902080 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Oct 2020 |
| 201900038 | Fife NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201803262 | Inverclyde Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Sep 2020 |
| 201809646 | Fife Council | Local Government | Upheld | 1 Sep 2020 |
| 201801437 | Grampian NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201802848 | North Ayrshire Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Sep 2020 |
| 201803281 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Sep 2020 |
| 201802816 | Lanarkshire NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201800698 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Sep 2020 |
| 201807030 | North Ayrshire Council | Local Government | Upheld | 1 Sep 2020 |
| 201803667 | University of Edinburgh | Education | Upheld | 1 Sep 2020 |
| 201808288 | Highland NHS Board | Health | Upheld | 1 Sep 2020 |
| 201809991 | Borders NHS Board | Health | Not Upheld | 1 Sep 2020 |
| 201900728 | Highland NHS Board | Health | Upheld | 1 Sep 2020 |
| 201803624 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Sep 2020 |
| 201807591 | Heriot-Watt University | Education | Upheld | 1 Sep 2020 |
| 201809456 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Sep 2020 |