Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202000786 | Grampian NHS Board | Health | Partly Upheld | 1 Feb 2021 |
| 201802758 | Highland NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 201808095 | University of Glasgow | Education | Partly Upheld | 1 Feb 2021 |
| 201906914 | Forth Valley NHS Board | Health | Upheld | 1 Feb 2021 |
| 201908284 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 201808479 | Aberdeen City Council | Local Government | Upheld | 1 Feb 2021 |
| 201904374 | Scottish Prison Service | Prisons | Partly Upheld | 1 Feb 2021 |
| 201907203 | Scottish Water | Water | Not Upheld | 1 Feb 2021 |
| 201806620 | East Lothian Council | Local Government | Partly Upheld | 1 Feb 2021 |
| 201905144 | A Medical Practice in the Lanarkshire NHS Board area | Health | Partly Upheld | 1 Feb 2021 |
| 201902152 | Tayside NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 201805314 | Aberdeenshire Council | Local Government | Upheld | 1 Jan 2021 |
| 201902383 | East Lothian Council | Local Government | Upheld | 1 Jan 2021 |
| 201907845 | Angus Council | Local Government | Upheld | 1 Jan 2021 |
| 201903410 | Golden Jubilee National Hospital | Health | Not Upheld | 1 Jan 2021 |
| 201909091 | Golden Jubilee National Hospital | Health | Partly Upheld | 1 Jan 2021 |
| 201908577 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jan 2021 |
| 201907163 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jan 2021 |
| 201810906 | A Medical Practice in the Ayrshire and Arran NHS Board area | Health | Partly Upheld | 1 Jan 2021 |
| 201902016 | Forth Valley NHS Board | Health | Not Upheld | 1 Jan 2021 |
| 201809826 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jan 2021 |
| 201906595 | Highland NHS Board | Health | Not Upheld | 1 Jan 2021 |
| 201902201 | Orkney NHS Board | Health | Not Upheld | 1 Jan 2021 |
| 201900614 | University of Glasgow | Education | Upheld | 1 Jan 2021 |
| 201910096 | Borders NHS Board | Health | Upheld | 1 Jan 2021 |