Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201810148 | Fife NHS Board | Health | Upheld | 1 May 2021 |
| 201803981 | Scottish Government D-G Learning & Justice | Scottish Government | Upheld | 1 May 2021 |
| 201809520 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 May 2021 |
| 201804958 | University of the Highlands and Islands | Education | Upheld | 1 May 2021 |
| 201807820 | Lanarkshire NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201900286 | Borders NHS Board | Health | Upheld | 1 May 2021 |
| 201900435 | Fife NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201901038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 May 2021 |
| 201904053 | Scottish Government | Scottish Government | Partly Upheld | 1 May 2021 |
| 201903759 | Lanarkshire NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201901266 | Ayrshire and Arran NHS Board | Health | Upheld | 1 May 2021 |
| 201902203 | Fife NHS Board | Health | Upheld | 1 May 2021 |
| 201902832 | Western Isles NHS Board | Health | Not Upheld | 1 May 2021 |
| 201904485 | University of Glasgow | Education | Upheld | 1 May 2021 |
| 201903128 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201903499 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201900708 | Edinburgh College | Education | Upheld | 1 May 2021 |
| 201900819 | South Lanarkshire Council | Local Government | Not Upheld | 1 May 2021 |
| 201902396 | A Medical Practice in the Fife NHS Board area | Health | Not Upheld | 1 May 2021 |
| 201901870 | Tayside NHS Board | Health | Upheld | 1 May 2021 |
| 201902642 | Lanarkshire NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201903611 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201903628 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 May 2021 |
| 201902979 | Lothian NHS Board - Acute Division | Health | Upheld | 1 May 2021 |
| 201904733 | East Dunbartonshire Council | Local Government | Not Upheld | 1 May 2021 |