Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201904682 | Fife Council | Local Government | Partly Upheld | 1 May 2021 |
| 201910975 | Scottish Prison Service | Prisons | Upheld | 1 May 2021 |
| 201909307 | Aberdeen City Council | Local Government | Not Upheld | 1 May 2021 |
| 201909391 | Scottish Prison Service | Prisons | Upheld | 1 May 2021 |
| 201909475 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2021 |
| 201911093 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2021 |
| 201900286 | Borders NHS Board | Health | Upheld | 1 May 2021 |
| 201907049 | East Renfrewshire Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 May 2021 |
| 201803981 | Scottish Government D-G Learning & Justice | Scottish Government | Upheld | 1 May 2021 |
| 201904485 | University of Glasgow | Education | Upheld | 1 May 2021 |
| 201903128 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201902203 | Fife NHS Board | Health | Upheld | 1 May 2021 |
| 201809520 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 May 2021 |
| 201901266 | Ayrshire and Arran NHS Board | Health | Upheld | 1 May 2021 |
| 201902832 | Western Isles NHS Board | Health | Not Upheld | 1 May 2021 |
| 201903499 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201804958 | University of the Highlands and Islands | Education | Upheld | 1 May 2021 |
| 201810148 | Fife NHS Board | Health | Upheld | 1 May 2021 |
| 201900435 | Fife NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201900708 | Edinburgh College | Education | Upheld | 1 May 2021 |
| 201804596 | Edinburgh Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 May 2021 |
| 201807820 | Lanarkshire NHS Board | Health | Partly Upheld | 1 May 2021 |
| 201900819 | South Lanarkshire Council | Local Government | Not Upheld | 1 May 2021 |
| 201904890 | Highland NHS Board | Health | Upheld | 1 May 2021 |
| 201803946 | Fife NHS Board | Health | Partly Upheld | 1 May 2021 |