Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202405058 | Lanarkshire NHS Board | Health | Upheld | 1 Dec 2025 |
| 202402634 | Lanarkshire NHS Board | Health | Upheld | 1 Dec 2025 |
| 202410198 | Lothian NHS Board - Acute Services Division | Health | Upheld | 1 Nov 2025 |
| 202401362 | Lothian NHS Board - Acute Services Division | Health | Upheld | 1 Nov 2025 |
| 202308080 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Nov 2025 |
| 202411526 | A Dentist in the Lothian NHS Board area | Health | Upheld | 1 Nov 2025 |
| 202401074 | Scottish Prison Service | Prisons | Upheld | 1 Nov 2025 |
| 202405909 | Social Security Scotland | Scottish Government and Devolved Administration | Upheld | 1 Nov 2025 |
| 202404489 | River Clyde Homes | Housing Associations | Upheld | 1 Nov 2025 |
| 202407263 | Aberdeenshire Health and Social Care Partnership | Health and Social Care | Partly Upheld | 1 Nov 2025 |
| 202407399 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Nov 2025 |
| 202400810 | Social Security Scotland | Scottish Government and Devolved Administration | Upheld | 1 Oct 2025 |
| 202301141 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Oct 2025 |
| 202405410 | Golden Jubilee National Hospital | Health | Upheld | 1 Oct 2025 |
| 202311106 | Social Security Scotland | Scottish Government and Devolved Administration | Upheld | 1 Oct 2025 |
| 202204222 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Oct 2025 |
| 202307184 | Falkirk Council | Local Government | Partly Upheld | 1 Oct 2025 |
| 202303228 | Dumfries and Galloway Council | Local Government | Partly Upheld | 1 Oct 2025 |
| 202403301 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Partly Upheld | 1 Oct 2025 |
| 202411894 | Fife Council | Local Government | Not Upheld | 1 Oct 2025 |
| 202406182 | Berwickshire Housing Association Ltd | Local Government | Upheld | 1 Oct 2025 |
| 202401128 | Lothian NHS Board - Acute Services Division | Health | Partly Upheld | 1 Oct 2025 |
| 202404687 | Fife NHS Board | Health | Upheld | 1 Sep 2025 |
| 202409557 | A Medical Practice in the Tayside NHS Board area | Health | Not Upheld | 1 Sep 2025 |
| 202404622 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 Sep 2025 |